ORLANDRIA WASHINGTON
Loganville
Summary
Dedicated and compassionate professional with experience in student supervision, family communication, healthcare services, and claims processing. Strong background in documentation accuracy, confidentiality, compliance, and safety protocols. Seeking an opportunity within Gwinnett County Public Schools where communication, organization, and student-centered support skills can contribute to student success.
Overview
10
10
years of professional experience
Work History
Claims Benefit Specialist
CVS Health
04.2025 - Current
- Review and process medical claims in compliance with payer policies and regulations
- Analyze EOBs, eligibility, and authorization requirements
- Maintain accuracy and confidentiality of claims data
- Communicate with providers and internal teams to resolve claim issues
Patient Service Representative
American Health Imaging
Suwanee, GA
04.2024 - 06.2025
- Scheduled patients for diagnostic exams and procedures
- Verified insurance eligibility, authorizations, and benefits
- Checked patients in and out while maintaining privacy
- Ensured accuracy of patient demographic and billing information
- Processed medical records and coordinated with billing offices
Call Center Agent
Convergent / TRC Staffing
Augusta, GA
07.2021 - 10.2021
- Responded to customer inquiries and resolved issues
- Documented interactions accurately
Specimen Processor
Quest Diagnostics
Tucker, GA
10.2021 - 10.2021
- Entered and verified laboratory test orders
- Prepared and transported specimens following safety protocols
Patient Care Assistant
Piedmont of Augusta (University Hospital)
Augusta, GA
10.2017 - 06.2021
- Supported patient care needs across age groups
- Communicated observations to nursing staff
- Followed safety and infection control standards
Community Living Coach
United Cerebral Palsy of GA
Augusta, GA
12.2015 - 05.2016
- Supported adults with developmental disabilities in residential settings
- Assisted with daily living skills and safety
Education
Bachelor of Science - Health Services
Augusta State University
Augusta, GA05.2021
Associate of Science - Pre-Nursing
Georgia Military College
Augusta, GA05.2017
High School Diploma - undefined
T.W. Josey High School
Augusta, GA05.2010
Skills
- Student supervision & safety compliance
- Parent & family communication
- Conflict resolution & de-escalation
- Documentation & records management
- Confidentiality (HIPAA / FERPA-aligned practices)
- Customer service & professional communication
Timeline
Claims Benefit Specialist
CVS Health
04.2025 - Current
Patient Service Representative
American Health Imaging
04.2024 - 06.2025
Specimen Processor
Quest Diagnostics
10.2021 - 10.2021
Call Center Agent
Convergent / TRC Staffing
07.2021 - 10.2021
Patient Care Assistant
Piedmont of Augusta (University Hospital)
10.2017 - 06.2021
Community Living Coach
United Cerebral Palsy of GA
12.2015 - 05.2016
Bachelor of Science - Health Services
Augusta State University
Associate of Science - Pre-Nursing
Georgia Military College
High School Diploma - undefined
T.W. Josey High School