Orlantha Stradford
Charlotte,NC
Summary
Dynamic Customer Service Representative with a proven track record at Bonded Logistics, adept at resolving conflicts and enhancing customer loyalty through active listening and personalized solutions. Skilled in critical thinking and data entry, I consistently foster positive experiences, leading to increased retention and satisfaction among clients.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Bonded Logistics
Charotte, NC
06.2010 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Participated in training programs to enhance product knowledge and customer service skills.
Education
High School Diploma -
Harding High School
2001 Alleghany Street Charlotte NC 28208Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Customer relations
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Complaint resolution
- Client relations
- Professional telephone demeanor
- Microsoft outlook
- Scheduling
- Follow-up skills
- Product knowledge
- Paperwork processing
- Order processing
- Documentation
- Administrative support
- Microsoft Office Suite
- Data collection
- Customer relationship management (CRM)
- Prioritization
- Filing
- Dispute resolution
- Multi-line phone talent
- Quality control
- Coordination
- Sales expertise
- Product and service solutions
- Assertiveness
- Store maintenance
Languages
English
Professional Working
Timeline
Customer Service Representative
Bonded Logistics
06.2010 - Current
High School Diploma -
Harding High School
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