Orlayshia Kado
Baton Rouge,LA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Cox Communications
03.2023 - 02.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Patient Coordinator
Health Remede Urgent Care
08.2022 - 01.2023
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
Medical Call Center Representative
Optum
03.2021 - 08.2022
- Maintained a high degree of professionalism and empathy during difficult calls, providing emotional support to distressed patients while addressing their concerns.
- Maintained accurate patient records with diligent data entry and effective communication with healthcare professionals.
- Educated patients on available resources, such as financial assistance programs or support groups relevant to their conditions.
- Enhanced call center performance by providing excellent customer service and consistently meeting performance metrics.
Patient Care Technician
LSU Medical Center
07.2019 - 01.2021
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
Education
Associate of Science - Nursing
Baton Rouge College
Baton Rouge, LA01.2025
High School Diploma -
Friendship Capital High School
Baton Rouge05.2019
Skills
- Data Entry
- Product Knowledge
- Complaint resolution
- Appointment Scheduling
- Scheduling
- Call Management
- Data Collection
- Coordination
- Microsoft Outlook
- Call center experience
- Computer Proficiency
- Live chat support
- CRM Software
- Customer Service
Timeline
Customer Service Representative
Cox Communications
03.2023 - 02.2024
Patient Coordinator
Health Remede Urgent Care
08.2022 - 01.2023
Medical Call Center Representative
Optum
03.2021 - 08.2022
Patient Care Technician
LSU Medical Center
07.2019 - 01.2021
Associate of Science - Nursing
Baton Rouge College
High School Diploma -
Friendship Capital High School
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