Orloff Phillips
Exton,PA
Summary
Visionary IT executive with over 20 years of leadership experience driving enterprise-wide technology strategy, infrastructure, and digital transformation. A proven builder of high-performing teams, with deep expertise in aligning IT with business goals, optimizing global operations, and delivering innovative SaaS and cloud solutions. Trusted partner to the C-suite with a focus on cybersecurity, compliance, and operational excellence. Skilled in scaling systems, teams, and technology platforms to support rapid business growth and long-term sustainability.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Sr. Director Of Technology, Infrastructure and Analytics
Please Touch Museum
Philadelphia, PA
06.2024 - Current
- Strategic technology planning, ensuring IT alignment with museum goals.
- Security and risk management, mitigating cybersecurity threats and ensuring compliance.
- Infrastructure improvements such as network and systems, digital membership, optimizing costs and increasing system reliability.
- Improved helpdesk, NOC response time from hours to minutes and improved staff productivity by 50%.
- Digital Transformation Leadership: Oversee initiatives that enhance visitor engagement through digital experiences and data-driven insights.
- Advanced Data & Analytics Implementation: Develop a strategic approach to analytics for operations, marketing, and donor engagement. Provided reports to CEO, board of directors and executive leadership to support museum’s strategic plans.
- Cybersecurity and Risk Strategy: Strengthen cybersecurity protocols, compliance measures, and risk mitigation efforts.
- Technology-Driven Revenue & Efficiency Gains: Implement 10% cost-saving strategies, automation, and operational improvements.
- IT Governance & Vendor Management: Improved vendor management and enhance vendor negotiations
President
Suisse Associates
Exton, PA
01.2009 - 01.2024
- Lead technology strategy, operations, and cybersecurity for clients across finance, retail, real estate, and healthcare.
- Oversaw global IT operations, cloud transformation, and infrastructure for Fortune 500 clients.
- Directed product strategy and development for UI/UX platforms, AI-driven applications, and custom middleware.
- Implemented security frameworks and compliance programs aligned with CISSP-level standards.
- Scaled operations, managing a distributed workforce of over 135 remote/offshore professionals.
Managing Partner
Summit Communications & Technologies Group, LLC
Philadelphia, PA
11.2013 - 05.2014
- Expanded managed services offering and optimized IT delivery models for SMB and government clients.
- Built internal team capabilities to scale service coverage and operational efficiency.
Regional Director, Philadelphia Region
SBT Partners
08.2009 - 08.2010
- Developed IT transformation plans for small businesses including infrastructure modernization, security hardening, and cost optimization.
- Initiated and delivered managed services rollout for enhanced support and service delivery.
Education
Business Administration - Risk Management
Temple University – Fox School of Business
Skills
- Azure
- AWS
- Microsoft 365
- SharePoint
- Teams
- Intune
- Cisco
- Aruba
- Ubiquiti
- Juniper
- Barracuda
- SD-WAN
- Python
- PHP
- C
- Java
- AI/ML applications
- Agile
- Scrum
- Waterfall
- HIPAA
- CMMC-trained
- GRC
- User Privacy
Certification
- CISSP (Trained)
- Agile Project Management (Trained)
- Microsoft Cloud Technologies (Trained)
- Advanced Cybersecurity Strategies (Trained)
Affiliations
- Board Member, Exton Regional Chamber of Commerce (Diversity & Inclusion Committee)
- Executive Council, National Small Business Association
Professional Highlights
- Drove $135M+ in SaaS and e-commerce revenue through strategic IT leadership and scalable cloud platform deployment.
- Led 135+ global IT professionals, overseeing infrastructure, cybersecurity, and support for enterprise clients including McDonald’s, Starbucks, CVS, Charles Schwab, and Dollar Tree.
- Designed and executed cloud migration, cybersecurity, and compliance strategies, supporting HIPAA and other regulatory frameworks.
- Orchestrated 16,000+ successful projects, achieving up to 30% YoY growth while maintaining budget and schedule.
- Directed IT separation from parent company, ensuring zero disruption in service continuity.
Timeline
Sr. Director Of Technology, Infrastructure and Analytics
Please Touch Museum
06.2024 - Current
Managing Partner
Summit Communications & Technologies Group, LLC
11.2013 - 05.2014
Regional Director, Philadelphia Region
SBT Partners
08.2009 - 08.2010
President
Suisse Associates
01.2009 - 01.2024
Business Administration - Risk Management
Temple University – Fox School of Business