Ornela Agbetomey
Fairfax,VA
Summary
Forward-thinking Administrator with five years of experience delivering successful improvements for business operations, profitability, and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability. Ability to devise and implement improved office procedures as needed, while delivering outstanding customer satisfaction
Overview
9
9
years of professional experience
1
1
Certification
Work History
AREA MANAGER
AMAZON, Inc
07.2023 - 10.2023
- Managed a team of 100 Associates; Collaborated with other departments to ensure smooth operations
- Led and developed a team of associates to ensure the highest level of customer service, safety, and productivity
- Developed strategies to improve operational processes and increase efficiency
- Monitored performance metrics and took corrective action as needed
- Ensured compliance with all company policies and procedures
- Handled daily operations incl: scheduling, inventory management, & budgeting
- Lead weekly meetings with staff to review goals and objectives
- Trained and coached employees on Amazon systems and processes
- Maintained a safe working environment by enforcing safety protocols and conducting regular safety audits
- Analyzed data to identify trends and opportunities for improvement.
Project Coordinator
Embracing Heart Health Services
Omaha, NE
11.2022 - 05.2023
- Contributed ideas towards process improvements that would increase efficiency or productivity levels.
- Researched and Analyzed data for home health management
- Human resource consultant
- Collected data and information, prepare assessments of communications actions
- Collaborated to develop e-mails and websites to increase marketing goals
- Provided support in the production of digital content and assets
Certified Nursing Assistant
ANGELS CARE HOSPICE
OMAHA, NE
02.2022 - 08.2022
- Finalized reporting, and family liaison for observation/support quality of life
- Executed monthly and daily care plans and maintained daily observation reports and timekeeping
- Maintained and managed confidential information and records
- Performed basic life support and CPR.
Business Administrative Personal
Small Business Administration
Omaha, NE
07.2020 - 07.2021
- Contractor with the Small Business Administration: Client service personal
- Used automation systems and various software packages to accomplish work
- Assisted customers with loan processes and procedures
- Provided Administration and operational support to the office
- Screened telephone calls and inquiries and directed as appropriate.
Preschool Director
PRECIOUS ANGELS HOMEDAYCARE
OMAHA, NE
03.2019 - 03.2020
- Interviewed and connected with over 15 families through Facebook, yielding all positive 5-star reviews w/100% reporting dependable and high-quality services
- Provided a basic childhood development program and educational support to children from 0 to 12 years
- Ensured confidential records, state protocols, and safety guidelines are followed
- Managed financial resources allocated for the preschool program, including budgeting, forecasting, and reporting activities.
- Managed administrative program tasks such as taking attendance, updating logs, and tracking supplies
Nursing Specialist Adult Care
MADONNA REHABILITATION CENTER
OMAHA, NE
01.2018 - 03.2019
- Created monthly and daily care plans, observation reports, and timekeeping
- Maintained and managed confidential information and records
- Performed basic life support and CPR
- Followed HIPAA regulations to maintain the confidentiality of sensitive information
Retail Associate Cashier
B&R STORES
LINCOLN, NE
02.2015 - 05.2017
- Complied w/cash handling procedures to meet regional cashier variance policy
- Trained and mentored new cashiers to maximize performance with skilled, efficient, and knowledgeable team members
- Attended team meetings to discuss sales goals, and upcoming promotions.
- Processed efficient and accurate cash, check, debit, and credit card payments using the Point-of-Sale system.
Education
MBA - Business Administration And Management
SOUTHERN NEW HAMPSHIRE UNIVERSITY
08-2024
BA - International Business
SOUTHERN NEW HAMPSHIRE UNIVERSITY
07.2020
Skills
- Customer service
- Leadership
- Cash handling
- Child development
- Coordination skills/personal
- Data entry/Documentation/Reporting
- Microsoft Word/Excel/PowerPoint
- CPR and Basic Life Support
- Success planning
- Invoice and Billing
- Excellent Management skills
Certification
IBM Project Management Fundamentals
IT Fundamentals
Languages
French
Native/ Bilingual
English
Full Professional
Timeline
AREA MANAGER
AMAZON, Inc
07.2023 - 10.2023
Project Coordinator
Embracing Heart Health Services
11.2022 - 05.2023
Certified Nursing Assistant
ANGELS CARE HOSPICE
02.2022 - 08.2022
Business Administrative Personal
Small Business Administration
07.2020 - 07.2021
Preschool Director
PRECIOUS ANGELS HOMEDAYCARE
03.2019 - 03.2020
Nursing Specialist Adult Care
MADONNA REHABILITATION CENTER
01.2018 - 03.2019
Retail Associate Cashier
B&R STORES
02.2015 - 05.2017
MBA - Business Administration And Management
SOUTHERN NEW HAMPSHIRE UNIVERSITY
BA - International Business
SOUTHERN NEW HAMPSHIRE UNIVERSITY
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