Ornela M. Bertocchi
Sales Executive, Educator and Manager
Rutherfordton,NC
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
19
19
years of professional experience
Work History
Career Technical Education Licensed Teacher (6th - 12th Grade)
East Rutherford Middle School
Bostic, NC
08.2022 - Current
Logistics Executive/Dispatcher
Mega Haul, LLC
Tampa, FL
09.2015 - 07.2022
- Developed ad implemented effective dispatch policies and procedures
- Effectively manage dispatch of delivery trucks
- Coordinated with customers to ensure timely and accurate delivery of goods
- Conducted qualitative and quantitative analysis of logistics operations to pinpoint and correct inefficiencies.
- Selected transportation routes to maximize economy by combining shipments or consolidating warehousing and distribution.
Assistant General Manager
WaWa, Inc
Ocean City, MD
04.2013 - 08.2015
- Design and implemented customer satisfaction metrics
- Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts
- Completed weekly schedules according to payroll policies
- Trained staff to deliver outstanding customer service
- Addressed and corrected sales staff communication issues in a tactful and effective manner
- Conducted Store meetings as needed with employee
- Analyze results and trends and prepares action plans to leverage the store's strengths and address areas of opportunity
- Resolved problems promptly to elevate customer approval.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Handled cash accurately and prepared deposits.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Front Desk Manager
The Breakers Hotel & Suites
Rehoboth Beach, DE
01.2012 - 01.2013
- Provided a high level of leadership support to representatives and clients
- Scheduled and directed associates in daily work assignments to maximize productivity
- Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction
- Developed department's first incentive performance plan which motivated staff and resulted in a 30% increase in sales
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Checked guests in out of hotel, made reservations, and processed payments.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
Marketing Executive
Marriott Vacation Club
Palm Beach Shores, FL
11.2005 - 08.2011
- Generated over 15 million in career volume in less than five years
- Maximized tour flow by generating business through Marriott Vacation Club Resorts
- Maintained the highest level of service while exceeding budgeted tour and volume production goals
- Instrumental in generating partnership prospects for marketing events
- Responsible for creating marketing collateral given to guest both pre and post arrival
- Assisted in the training of new associates
- Launched marketing activities for new product lines and market penetration.
- Managed relationships with key industry partners and implemented promotional initiatives to maximize marketing program performance.
- Managed and oversaw design of marketing material and promotional literature for organization.
Education
Bachelor of Science - Business Administration And Management
Florida Atlantic University
Boca Raton, FL08.2001
Associate of Arts - Marketing Management
Palm Beach State College
Lake Worth, FL01.1999
Skills
- Targeted marketing
- Flexible and adaptive
- Effective listening
- Verbal and written communication
- FLUENT IN English and Spanish
- Public speaking
- Influencer partnerships
- Strategic planning
- Employee development
Timeline
Career Technical Education Licensed Teacher (6th - 12th Grade)
East Rutherford Middle School
08.2022 - Current
Logistics Executive/Dispatcher
Mega Haul, LLC
09.2015 - 07.2022
Assistant General Manager
WaWa, Inc
04.2013 - 08.2015
Front Desk Manager
The Breakers Hotel & Suites
01.2012 - 01.2013
Marketing Executive
Marriott Vacation Club
11.2005 - 08.2011
Bachelor of Science - Business Administration And Management
Florida Atlantic University
Associate of Arts - Marketing Management
Palm Beach State College
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