ORNELLA COHEN

• Direct all floor operations for both venues, overseeing VIP service flow, staff scheduling, and real-time table management.

• Responsible for full floor plans: placing, pricing, and rearranging tables during service to maximize sales and optimize flow.

• Monitor and support top-performing servers and bottle waitresses to drive upsells and maintain service standards.

• Personally lead VIP client experience from reservation to checkout, ensuring high spend and loyalty.

• Secure private events for AIR and develop brand-aligned partnerships to enhance visibility and exclusivity.

• Execute large-scale events and holiday activations, balancing high-volume demand with luxury service.

• Generate daily closing reports and run staff briefings to align operations, performance, and strategy.

• high-impact event nights, managing large promoter teams, floor plans, and high-ticket table sales.

• Built trusted relationships with industry clients and hospitality professionals to drive consistent revenue.

• Oversaw all VIP operations including bottle presentations, hostess training, and reservation strategy.

• Coordinated with DJs, artists, and special guests for smooth performance logistics and client experience.

• Consistently ranked as one of the top table bookers, bringing in high-spending clients and coordinating premium reservations.

• Managed VIP tables during peak nights, upselling bottle packages and ensuring a seamless luxury experience.

• Supported the VIP team in curating memorable client experiences with a strong focus on retention and guest satisfaction.

• Directed restaurant operations, supervised staff scheduling, training, and guest relations in a family-owned venue.

• Helped transition the business into a more modern hospitality structure with emphasis on service excellence.