ORNELLA ROCHARD
PORT OF SPAIN
Summary
Accomplished Paralegal Aid and Customer Service Specialist with a proven track record at Lighthouse Chambers, adept in legal research and client communication. Expertise in reducing attorney workload by drafting key legal documents and enhancing customer satisfaction through effective resolution of escalated issues. Skilled in office administration and fostering positive team dynamics.
Overview
20
20
years of professional experience
Work History
Paralegal Aid Online CSR Agent
Lighthouse Chambers, Maraval Road
01.2020 - 11.2024
- Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
- Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
- Prepared legal briefs, motions, and pleadings.
Customer Service Representative
BWIA, Piarco
01.2007 - 12.2011
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Branch Supervisor
KFC
07.2004 - 12.2007
- Handled escalated customer complaints professionally while working towards swift resolutions that maintained client satisfaction levels.
- Maintained scheduling for main branch to keep shifts appropriately staffed.
- Maintained open lines of communication between branch employees by encouraging constructive feedback loops.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
Education
High School Diploma -
St. Augustine Secondary
Trinidad And Tobago01-2006
Barataria Junior Secondary
Trinidad And Tobago01-2004
Skills
- Legal research
- Proficient in MS office
- Case management
- Client communication
- Office administration
- Notary public
- Document preparation
- Calendar management
- Document drafting
- Legal writing
Timeline
Paralegal Aid Online CSR Agent
Lighthouse Chambers, Maraval Road
01.2020 - 11.2024
Customer Service Representative
BWIA, Piarco
01.2007 - 12.2011
Branch Supervisor
KFC
07.2004 - 12.2007
High School Diploma -
St. Augustine Secondary
Barataria Junior Secondary
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