Ornessa Jones-Collins
Decatur,GA
Summary
An organized, detail-oriented, and conscientious self-starter, capable of strategizing and prioritizing effectively to manage multiple tasks while remaining calm under pressure. Creative, resourceful, and flexible, able to adapt to changing priorities while maintaining a positive attitude and strong work ethic. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
23
23
years of professional experience
Work History
Assistant Director of Victim & Volunteer Services
Department Of Juvenile Justice
12.2021 - Current
- Manage the statewide operational and programmatic activities for the following areas: Office of Victim and Volunteer Services.
- Provide statewide oversight and direct management of six staff members working directly with victim and volunteer services.
- Act as the primary point of contact for University and College partnerships regarding interns.
- Foster cooperation and participation from Central Office, Community Offices, and Detention/Development Centers in statewide victim and volunteer services activities.
- Interview, direct, train, evaluate, and, when necessary, discipline employees.
- Develop, review, revise, interpret, and implement policies, procedures, standards, and guidelines.
- Oversee the development and ongoing management of one or more programs or projects
- Identify funding opportunities and assist departmental leadership in completing proposals.
- Supervise victim and volunteer services staff in the absence of the Director.
- Identify, develop, implement, and evaluate best practices and programs related to victim and volunteer services.
- Conduct facility audits and provide technical assistance.
- Serve as a member of the department's leadership team, addressing the goals of the Strategic Plan.
- Maintain a database of statewide victim and volunteer services.
- Created and updated records and files to maintain document compliance.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Regional Volunteer Coordinator
Department of Juvenile Justice
04.2018 - 12.2021
- Under broad supervision, performs complex administrative duties along with statistical, financial, and operational data analysis and reporting to support management decision-making.
- Identifies trends, discrepancies, and variances to enhance operational efficiency and effectiveness.
- Partners with other departments, divisions, outside agencies, and vendors to address business issues, exercising various degrees of independent judgment.
- Administers or provides high-level support for projects, grants, contracts, and the implementation of procedures and specialized functions.
- Assists with orientation, training, and task guidance for junior team members.
- Provides strategic analysis and communicates planning and strategy to community stakeholders, political leaders, and business leadership.
- Coordinates all business management functions of a unit, program, or facility, ensuring alignment with the agency's business plan and priorities.
- Performs job responsibilities with minimal supervision, supervising and planning the work of assigned staff.
- Gathers, compiles, and analyzes data, participating in internal and external committees and task forces to assess policies, procedures, and programs.
- Prepares and analyzes operational statistics, reports, and other data.
- Recruited and trained new volunteers on volunteer program goals and objectives.
- Coordinated large-scale events involving multiple teams of volunteers, resulting in successful fundraisers and community outreach initiatives.
Director of Facility Operations
Department of Juvenile Justice
04.2014 - 04.2018
- Under broad supervision, oversees all aspects of administration and support, residential operations, treatment services, and programming for a Regional Youth Detention Center.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Activities are designed to provide focused, well-coordinated, and fiscally responsible management of a secure detention facility for youthful offenders.
- Serves as the Mandated Report, Training Coordinator, Emergency Management Coordinator, Volunteer Service Coordinator, PREA Coordinator, ACA Coordinator, Record Management Coordinator, and Policy Coordinator for the facility, along with other assigned duties and responsibilities.
Assistant Director of Programs
Department of Juvenile Justice
08.2013 - 04.2014
- Under limited direction, supervised programs in a medium-sized Regional Youth Detention Center.
- Additional responsibilities included relieving the Director of administrative duties and serving in the Director's role during absences or as requested.
- Held positions such as Training Coordinator, Emergency Management Coordinator, Volunteer Service Coordinator, PREA Coordinator, Record Management Coordinator, and Policy Coordinator for the facility.
- Supervised Mental Health and Case Management, along with other assigned duties and responsibilities.
Juvenile Correctional Lieutenant
Department of Juvenile Justice
10.2012 - 08.2013
- Under general supervision, directed security activities and staff on an assigned shift and assisted the department head in managing the security and safety programs of the Regional Detention Center.
- Served as the backup to the captain of security.
- Supervised split shift staff, key control, tool control, intake, food service, laundry, chemical control, and due process.
- Participated in the DJJ audit team and policy review team, along with other assigned duties and responsibilities.
Juvenile Correctional Sergeant
Department of Juvenile Justice
01.2005 - 10.2012
- Under general supervision, supervised lower-level staff and provided crisis intervention for youthful offenders at the institution.
- Ensured a secure environment for the rehabilitation and custody of youth, safeguarding private citizens, other residents, staff, and property.
- Maintained chemical control, due process, key control, Kronos timekeeping, egress plans, emergency management, and staff scheduling.
- Served on the DJJ audit team and policy review team, along with other assigned duties and responsibilities.
Juvenile Correctional Officer 1
Department of Juvenile Justice
10.2001 - 01.2005
- Under general supervision, conducted monitoring and crisis intervention for youthful offenders assigned to the institution.
- Ensured a safe, secure, and clean environment for the habilitation and custody of youth, while prioritizing the safety of private citizens, other residents, staff, and property.
- Additionally performed other assigned duties and responsibilities.
Education
Bachelor of Science -
University of Phoenix
01.2012
Associate of Science -
University of Phoenix
01.2010
High School Diploma -
Northside High School
Warner Robins, GA01.1998
Skills
- Proficient in multi-tasking with excellent organizational and computer skills
- Strong written and verbal communication abilities, coupled with robust problem-solving and analytical skills
- Capable of interacting effectively with all levels within the company, as well as with outside vendors
- Staff Management
- Creative Direction
- Strategic Planning
- Data Analysis
Timeline
Assistant Director of Victim & Volunteer Services
Department Of Juvenile Justice
12.2021 - Current
Regional Volunteer Coordinator
Department of Juvenile Justice
04.2018 - 12.2021
Director of Facility Operations
Department of Juvenile Justice
04.2014 - 04.2018
Assistant Director of Programs
Department of Juvenile Justice
08.2013 - 04.2014
Juvenile Correctional Lieutenant
Department of Juvenile Justice
10.2012 - 08.2013
Juvenile Correctional Sergeant
Department of Juvenile Justice
01.2005 - 10.2012
Juvenile Correctional Officer 1
Department of Juvenile Justice
10.2001 - 01.2005
Bachelor of Science -
University of Phoenix
Associate of Science -
University of Phoenix
High School Diploma -
Northside High School
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