Orokia Sanogo
Bloomfield,NJ
Summary
Dependable and courteous professional with several years of experience offering excellent administrative, customer service and financial management abilities. Trained in hospitality operations and regulations with demonstrated history of fostering guest satisfaction. Organized and flexible with proven performance in fast-paced, high-stress environments.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
Latifa Natural Hair Salon
Brooklyn, NY
01.2023 - Current
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Handled cash transactions accurately, balancing the register at the end of each shift.
Packer
Amazon Warehouse
Carteret, NJ
01.2021 - 01.2022
- Organized inventory in the warehouse according to established procedures.
- Packed products in accordance with specified instructions.
- Wrapped items securely using appropriate packing materials.
- Labeled boxes, crates, and other containers accurately.
- Maintained records of shipments, returns, and damages.
- Trained new employees regarding warehouse procedures and standards.
Electronic Sales Associate
Walmart
Coralville, IA
09.2015 - 07.2016
- Provided exceptional customer service by greeting customers, answering questions, offering assistance with merchandise selection.
- Assisted customers in locating products throughout the store and online.
- Executed daily opening and closing procedures for the electronics department.
- Explained technical features and services associated with electronic items to customers.
- Maintained cleanliness of work area and ensured proper organization of merchandise displays.
- Conducted price comparisons between various models and brands of electronics to ensure competitive pricing.
- Resolved customer complaints regarding products or services in a timely manner.
- Adhered to all safety regulations while handling electrical equipment or appliances.
Education
Associate of Arts - Criminal Justice
Essex County College
Newark, NJ06-2022
Bachelor of Arts - Criminal Justice
Kean University
Union, NJSkills
- Office Organization
- File Management
- Administrative Support
- Cash Handling
- Spreadsheet tracking
- Mail distribution
- File Organization
- Call Routing
- Problem-solving skills
- Time Management
Languages
English
Full Professional
French
Full Professional
References
References available upon request.
Timeline
Front Desk Receptionist
Latifa Natural Hair Salon
01.2023 - Current
Packer
Amazon Warehouse
01.2021 - 01.2022
Electronic Sales Associate
Walmart
09.2015 - 07.2016
Associate of Arts - Criminal Justice
Essex County College
Bachelor of Arts - Criminal Justice
Kean University
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