Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Oronde Stokes

Lansing,MI

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

6
6
years of professional experience

Work History

Team Member

Chik-Fil-A
Lansing, MI
01.2018 - 03.2020
  • Provided customer service support to ensure satisfaction.
  • Organized inventory shelves for easy access and maintenance of stock levels.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Operated cash registers to process payments from customers.
  • Maintained a clean and organized work area throughout shift.
  • Collaborated with team members to maximize productivity and efficiency.
  • Greeted customers upon entering the store with friendly demeanor.
  • Resolved customer issues promptly in a professional manner.
  • Participated in training sessions for new employees when needed.
  • Developed positive customer relationships through friendly greeting and excellent service.
  • Addressed customer needs, responding to specific requests.
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
  • Rotated through series of different stations based on team needs.
  • Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
  • Assisted newly hired team members by explaining company procedures and safety requirements.

Courtesy Clerk/Produce Clerk

Kroger
Lansing, MI
03.2020 - 11.2022
  • Greeted customers and provided assistance in locating items.
  • Stocked shelves with merchandise, rotated products, and removed expired items.
  • Organized backroom areas for efficient storage of merchandise.
  • Assisted customers with product selection and answered questions about store policies.
  • Maintained cleanliness of checkout area by sweeping floors and wiping down counters.
  • Processed returns and exchanges according to company policy.
  • Received deliveries from vendors and verified accuracy of shipments against invoices.
  • Organized promotional displays to attract customers' attention.
  • Provided excellent customer service by being friendly and courteous at all times.
  • Assisted in unloading trucks containing incoming stock or supplies.
  • Verified that prices on shelf tags matched those listed on computer system.
  • Worked as part of a team to meet daily goals for stocking shelves, cleaning.
  • Checked expiration dates on food products before placing them on shelves.
  • Demonstrated knowledge of store layout to assist customers in finding desired items quickly.
  • Restocked shelves after each purchase was completed to keep inventory levels accurate.
  • Carried out special orders requested by customers promptly and efficiently.
  • Promptly responded to customer requests or complaints in an appropriate manner.
  • Packaged or bagged purchases and assisted customers with in-vehicle loading.
  • Assisted with price checks, go-backs, and replenishing supplies.
  • Oversaw collection shopping carts from parking lot to maintain clean, organized area.
  • Followed best practices for bagging items in reusable, plastic and paper bags.
  • Took unwanted items from checkout to proper location.
  • Directed customers to product locations throughout store to help find requested items.
  • Escorted customers to desired merchandise location.
  • Delivered exceptional customer service by greeting customers and directing to desired items.
  • Answered questions about current, seasonal and special sales.
  • Resolved customer complaints and issues to promote overall satisfaction and improve service.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.

Freezer Cooler/Deli Stocker

Sam's Club
Lansing, MI
11.2022 - 10.2023
  • Assisted customers with product selection and ordering process.
  • Provided customer service support to ensure satisfaction.
  • Received, processed, and stocked merchandise in accordance with store policies.
  • Organized inventory shelves for easy access and maintenance of stock levels.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Maintained a clean and organized work area throughout shift.
  • Collaborated with team members to maximize productivity and efficiency.
  • Managed incoming shipments by verifying accuracy of orders and organizing merchandise accordingly.
  • Adhered to safety guidelines while operating machinery or stocking shelves.
  • Promoted products through effective merchandising techniques.
  • Resolved customer issues promptly in a professional manner.
  • Tracked stock levels on a daily basis to identify shortages or overages.
  • Assisted management in developing marketing strategies to increase sales.
  • Attended staff meetings to stay updated on company policies and procedures.
  • Participated in training sessions for new employees when needed.
  • Monitored expiration dates on food items for freshness assurance.
  • Addressed customer needs, responding to specific requests.
  • Worked hard to learn required tasks quickly to maximize performance.
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
  • Rotated through series of different stations based on team needs.
  • Built and maintained working relationships with peers and upper management.
  • Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
  • Trained new team members using approved training materials and information.
  • Processed and retrieved customer special orders.
  • Assisted newly hired team members by explaining company procedures and safety requirements.
  • Stayed informed of company and store updates from leadership.
  • Initiated inventory control measures to sustain stock levels.
  • Stacked labeled packages onto pallets and wrapped with shrink wrap to prepare for shipping.
  • Monitored and supported proper electronic shelf label signage.
  • Operated hoists and heavy tools to move and attach parts.

Education

High School Diploma -

Everett High School
Lansing, MI
06.2021

Skills

  • Cleaning
  • Complaint Resolution
  • Equipment Operation
  • Workplace Safety
  • Customer Service
  • Product Knowledge
  • Quality Inspections
  • Flexible Schedule
  • Heavy Lifting
  • Problem-Solving
  • Organizing Work Stations
  • Following Instructions
  • Teamwork and Collaboration

References

References available upon request.

Timeline

Freezer Cooler/Deli Stocker

Sam's Club
11.2022 - 10.2023

Courtesy Clerk/Produce Clerk

Kroger
03.2020 - 11.2022

Team Member

Chik-Fil-A
01.2018 - 03.2020

High School Diploma -

Everett High School

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Oronde Stokes