Ororo Clark
Auburn
Summary
Data-driven operations and program professional with a Master’s degree in Curriculum & Instruction (SPED & Technology) and experience across technology-enabled programs, sales operations, and service coordination. Proven ability to manage complex programs and pipelines, analyze performance data, optimize workflows, and support technology implementation and adoption. Skilled in cross-functional collaboration, stakeholder and vendor coordination, and translating data into actionable insights to improve efficiency and outcomes.
Overview
7
7
years of professional experience
Work History
Service Coordinator / Developmental Specialist
Alabama Institute for the Deaf and Blind
Opelika
01.2023 - Current
- Managed and tracked 50+ concurrent cases , ensuring accurate documentation, compliance, and timely service delivery across multiple regions
- Analyzed assessment data and service metrics to determine eligibility, resource allocation, and program outcomes
- Coordinated scheduling, logistics, and service delivery among internal teams, external vendors, and families to maintain operational efficiency
- Maintained detailed records in centralized data systems, ensuring data accuracy, regulatory compliance, and audit readiness
- Served as primary point of contact for multiple stakeholders, translating technical and procedural information into clear, actionable steps
- Identified workflow gaps and implemented process improvements to reduce delays and improve service timeliness
- Utilized technology platforms to monitor progress, generate reports, and support data-informed decision-making
- Assisted with training new staff on service coordination practices.
- Prepared monthly reports summarizing current service activities.
Executive Operations Lead (Volunteer)
New Light Worship Center
Montgomery
08.2022 - Current
- Provided executive-level operational leadership supporting organizational planning, budgeting, and strategic initiatives
- Coordinated cross-department teams, schedules, and deliverables to ensure alignment with organizational goals
- Supported leadership decision-making through data tracking, reporting, and performance monitoring
- Oversaw conflict resolution and policy adherence while maintaining organizational standards
- Assisted in planning and execution of large-scale events and initiatives, managing timelines and resources
Account Executive
Care Access
Remote
02.2022 - 01.2023
- Managed a $9.5M sales pipeline, contributing to $2.4M in closed revenue through consultative selling and data-informed client solutions.
- Managed end-to-end program lifecycles using HubSpot, Salesforce, and Zendesk, supporting onboarding, implementation, renewals, and account optimization.
- Delivered customized curriculum and training solutions aligned with client needs, timelines, and operational goals.
- Designed and implemented structured onboarding guides, reducing client adoption time by 20% and improving long-term engagement.
- Collaborated cross-functionally with operations, training, and support teams to ensure seamless handoffs and service continuity.
- Analyzed client data and engagement trends to identify expansion opportunities and mitigate churn risk.
- Built relationships with clients through regular communication and follow-ups.
Sales Development Representative
Elevate
Remote
10.2021 - 02.2022
- Selected for exclusive 1:1 mentorship with senior SDR leaders from organizations including LeadiQ, Snowflake, and Google
- Generated $500,000+ in revenue by qualifying leads, assessing client needs, and aligning solutions through strategic outreach
- Achieved a 73% open and booking rate by prioritizing accounts using data-driven prospecting and segmentation strategies
- Built and maintained relationships with executive-level stakeholders (CHROs, VPs, Directors), influencing purchasing decisions
- Managed a structured outreach pipeline using phone, email, and social channels while maintaining accurate CRM documentation.
- Collaborated closely with colleagues from different departments on cross-functional projects.
- Tracked progress against goals using CRM software programs such as Salesforce.
- Conducted market research to identify new sales opportunities and trends.
- Assisted sales team in preparing presentations and product demonstrations.
Service Coordinator
Project Wiggles and Giggles
Montgomery
08.2020 - 10.2021
- Managed a caseload of 40+ clients, coordinating referrals, evaluations, documentation, and service timelines across multiple providers
- Developed and maintained Individualized Family Service Plans (IFSPs) and transition documentation in compliance with IDEA Part C
- Monitored service delivery timelines, identified process gaps, and ensured regulatory compliance
- Collaborated with multidisciplinary teams, external agencies, and families to support seamless service coordination
- Maintained detailed records and reports to support audits, compliance reviews, and performance tracking
- Coordinated service schedules for diverse client needs across multiple departments.
- Monitored service delivery timelines to ensure compliance with company standards.
- Managed communication between clients and service teams for issue resolution.
Recreation Program Aide
Montgomery City Area Chamber Of Commerce
Montgomery
05.2019 - 08.2019
- Coordinated and facilitated structured recreational programs for children, young adults, and seniors across diverse community settings
- Planned and led group-based activities, ensuring participant engagement, safety, and accessibility
- Supported inclusive programming for individuals with varying abilities by adapting activities and promoting participation
- Managed scheduling, setup, and maintenance of program materials, equipment, and facilities
- Monitored program execution to ensure adherence to safety standards and organizational guidelines
- Assisted with program logistics, activity planning, and promotion to support successful community engagement initiatives
Education
Masters of Education - Curriculum And Instruction
Louisiana State University Shreveport
Shreveport, LA12-2025
Bachelor of Science - Rehabilitation Services
Alabama State University
Montgomery, AL05-2019
Skills
Data analysis and reporting
Workflow optimization
Project management
KPI tracking
CRM and LMS systems
Program management
Stakeholder coordination
Technology implementation
Tools & Systems
- CRM: Salesforce, HubSpot, Zendesk
Data & Reporting: Excel, Google Sheets, KPI dashboards
Platforms: LMS, EdTech systems
Collaboration: Slack, Microsoft Teams, Zoom
Documentation & Compliance Systems
Timeline
Service Coordinator / Developmental Specialist
Alabama Institute for the Deaf and Blind
01.2023 - Current
Executive Operations Lead (Volunteer)
New Light Worship Center
08.2022 - Current
Account Executive
Care Access
02.2022 - 01.2023
Sales Development Representative
Elevate
10.2021 - 02.2022
Service Coordinator
Project Wiggles and Giggles
08.2020 - 10.2021
Recreation Program Aide
Montgomery City Area Chamber Of Commerce
05.2019 - 08.2019
Masters of Education - Curriculum And Instruction
Louisiana State University Shreveport
Bachelor of Science - Rehabilitation Services
Alabama State University