Orpha Melidor
Riverview,FL
Summary
Hardworking and passionate job seeker offering expertise in problem-solving, data analysis, and customer service. Adept at quickly learning new technologies and processes for driving success. Organized and reliable at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Credit Verification Specialist
Southern Glazer's Wine and Spirits
05.2020 - Current
- Generate and send accurate and timely invoices to customers
- Monitor accounts receivable aging report and follow up on past due invoices
- Communicate with customers regarding payment status and resolve billing discrepancies
- Process incoming payments and apply them to the appropriate customer accounts
- Reconcile accounts receivable ledger to ensure accuracy and completeness
- Prepare and analyze aging reports to identify delinquent accounts and prioritize collections efforts
- Collaborate with sales, customer service, and other departments to address customer inquiries and resolve issues
- Maintain documentation of customer interactions and collection efforts
- Assist in month-end and year-end closing procedures related to accounts receivable.
Customer Advocate Representative
Southern Glazer's Wine & Spirits
05.2019 - Current
- Support sales account and/or chain representatives/management in helping to define, grow, and maintain relationships buyers to proactively define their future needs
- Leverage ongoing contact with customers to support relevant programs initiatives from sales and assisting in the additional generation of volume/revenue where possible.
- Championed a proactive approach to issue resolution by anticipating potential customer concerns before they escalated into more significant problems, resulting in reduced call times and increased satisfaction levels among clients.
- Assist sales representatives and chain managers with identifying, preparing, and documenting account-related collateral
- Identify and prioritize issues/problems and assist in the planning and coordinating of timely solutions
- Build, maintain, and demonstrate an in-depth working knowledge of all technology and/or reports required to support customer requests
- Actively participated in weekly meetings geared toward achieving department-wide targets by sharing experiences from recent customer interactions, discussing potential solutions to ongoing challenges faced by fellow team members, and suggesting possible improvements to internal processes aimed at enhancing overall service delivery standards.
- Monitor and resolve problems, questions, and inquiries from external and internal customers regarding applicable customer account details.
Sr. Career Service Advisor IIl
Ultimate Medical Academy
05.2015 - 01.2018
- Manage a population of 30+ graduates in various parts of the continental United States
- Assist graduates in beginning a career in the healthcare industry based on their field of study
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
- Monitored recruitment metrics to identify areas for improvement and implemented changes accordingly.
Patient Care Advocate
Express Scripts
06.2011 - 10.2014
- Handled customer service inquiries from members, providers, physicians as well as internal and external clients regarding pharmacy benefits
- Worked to research and resolve problems promptly
- Assisted members in understanding and maximizing the use of their pharmacy distribution program
- Utilized a computerized system to gather information and respond to questions
- Documented issues and resolutions in a common database
- Answered questions related to pharmacy benefits
- Worked with other operational departments to research and resolve mail order and claims issues
- Identified and escalated prudently, concerns received from patients and clients so that corrective action can be pursued and expedited to take care of their needs
- Responsible for adhering to quality and production standards while complying with all applicable company, state, and federal safety
- Maintaining a 95-100% average Quality Score.
Education
High school diploma or GED -
Beechcroft High School
Columbus05.2008
Skills
- Order Entry
- Cold Calling
- Research
- Quality Assurance
- Recruiting
- Salesforce
- CRM Software
- Administrative Experience
- Customer Relations
- Analysis skills
- Customer service
- Accounts Receivable
Timeline
Credit Verification Specialist
Southern Glazer's Wine and Spirits
05.2020 - Current
Customer Advocate Representative
Southern Glazer's Wine & Spirits
05.2019 - Current
Sr. Career Service Advisor IIl
Ultimate Medical Academy
05.2015 - 01.2018
Patient Care Advocate
Express Scripts
06.2011 - 10.2014
High school diploma or GED -
Beechcroft High School
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