Summary
Overview
Work History
Education
Skills
Languages
Languages
Accomplishments
Certification
Timeline
Generic

Orphe Bondimah

Silver Spring,MD

Summary

Dynamic financial professional adept in overseeing annual budget creation and monitoring efficiency and labor costs. Thorough and driven to create quality financial services for all patrons.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Assistant Branch Manager

PNC Bank
Washington, DC
02.2024 - Current
  • Assist the Branch Manager to develop PNC Bank sales culture. Obtain and track sales/growth goals.
  • Coordinate scheduling for Teller/MSR Training Programs. Assist Branch Manager to identify training and/or developmental needs.
  • Overseeing and approve expenditures as directed by the Branch Manager in compliance with the approved branch operating and capital budgets.
  • Assisting with SEG business maintenance and development.
  • Conducting weekly staff meetings for training and informational purposes.
  • Complete monthly staffing schedule, as well as periodic branch reports.
  • Monitoring teller and member service performance and daily activities to ensure adherence to policies and procedures and timeliness of work performed.
  • Participating in the hiring, separation, coaching, counseling and performance review process as required.
  • Maintaining proficiency in the processing of all types of branch transactions; assist members and serve as technical resource person for the MSRs and Tellers.
  • Acting as MSR when needed
  • Remaining cognizant of and adheres to Andrews Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act

Branch Banker

PNC Bank
Washington, DC
02.2022 - Current
  • Engaging customers in sales conversations to identify appropriate financial solutions
  • Managing the customer experience by identifying opportunities to improve the customer's financial wellbeing
  • Driving proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty
  • Leveraging ecosystem partnerships as well as community Centers of Influence to acquire, expand and retain relationships
  • Educating customers on options for managing financial transactions by leveraging technology, tools, and resources
  • Applying product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty
  • Managing Risk - Assessing and effectively managing all the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework
  • Identify prospecting approaches to identify potential customers and create opportunities to sell financial solutions and ideas to customers
  • Perfected my passion for helping customers, Team building through coaching and mentoring operations compliance and mitigate risk through adherence to established policies and procedures.

Leasing Consultant

Intersolutions LLC
Washington D.C
03.2021 - 02.2022
  • Lead, Coaches, and evaluates Property associates' performance, including the completion of annual performance reviews
  • Achieve financial solvency through cost reduction and implementing systems to achieve 0% rent delinquency
  • Participate in the preparation of annual operating budget and maintain budgetary guidelines
  • Develop and utilize sound rent collection procedures, including following up with delinquent accounts
  • Provide excellent customer service and follow through to residents
  • Develop marketing plan to drive traffic to the community and ensure occupancy meets minimum standards.

Associate Banker

J.P Morgan Chase Bank
Silver Spring, MD
02.2019 - 10.2020
  • Engaging the client by them with a warm friendly smile, pleasant demeanor, using the client's name, whenever possible, thanking clients for doing business with Chase
  • Account opening based on type of account and customer needs
  • Exhibits strong customer service skills, presenting consumer-bank focused products and services while proactively educating clients on utilizing available access channels
  • Support customer with traditional banking needs and complex service transactions putting the customer's needs at the center of everything
  • Provide initiative-taking customer outreach to gauge success and offer new tools to help customers meet their consumer banking and investment goals
  • Experienced in a corporate finance environment.

Operation Specialist

Citibank
Washington, DC
02.2018 - 02.2019
  • Consistently provided excellent customer service by building relationships and enthusiastically assisting customers
  • Records transactions by logging cashier's checks, traveler's checks, and other special services, preparing currency transaction reports
  • Identified sales referral opportunities and participated in product sales campaigns
  • Cross-sells bank products by answering inquiries; informing customers of new services and product promotions; ascertaining customers' needs; directing customers to a branch representative
  • Completes special requests by closing accounts; taking orders for checks; exchanging foreign currencies; providing special statements, copies, and referrals; completing safe-deposit box procedures
  • Reconciles cash drawer by proving cash transactions; counting and packaging currency and coins; reconciling loan coupons and other transactions; turning in excess cash and mutilated currency to head teller; maintaining supply of cash and currency.

Information Technology Help Desk Associate

City University of New York, CUNY
Bronx, NY
08.2015 - 08.2017
  • Use of the software ‘Track-It!' to create work-order tickets for campus-wide technical issues
  • Microsoft Office 365 and Outlook configuration
  • Technical support for wireless configuration
  • Assisted students with courses registration and Information Technology related issues.

Education

Bachelor of Business Administration in International Business /French -

City University of New York- Herbert H. Lehman College
06.2017

Associate degree in liberal art and science -

Hostos Community College
12.2014

High School Diploma -

Liberty High School

Skills

  • Operations management and Strategic
  • Risk Management Expertise
  • MS Office suite
  • Skilled multi-tasker
  • Customer service
  • Business Relationship management
  • Financial budgeting and reporting
  • Client liaison
  • Financial analysis
  • Account management
  • Knowledge of various spreadsheet and database programs
  • Excellent interpersonal , verbal, written communication skills

Languages

  • French, Native/ Bilingual
  • English, Native/ Bilingual

Languages

French
Native/ Bilingual

Accomplishments

  • Increased monthly revenue through implementation of strategic initiatives.
  • Repeatedly received recognition from leaders for consistency on delivering excellent results.
  • Received the “MVP Award” for exemplary performance and recognition for remarkable leadership and teamwork initiatives.

Certification

  • NMLS Licensed
  • Certified Notary Public Washington, DC

Timeline

Assistant Branch Manager

PNC Bank
02.2024 - Current

Branch Banker

PNC Bank
02.2022 - Current

Leasing Consultant

Intersolutions LLC
03.2021 - 02.2022

Associate Banker

J.P Morgan Chase Bank
02.2019 - 10.2020

Operation Specialist

Citibank
02.2018 - 02.2019

Information Technology Help Desk Associate

City University of New York, CUNY
08.2015 - 08.2017

Bachelor of Business Administration in International Business /French -

City University of New York- Herbert H. Lehman College

Associate degree in liberal art and science -

Hostos Community College

High School Diploma -

Liberty High School

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Orphe Bondimah