Orquidea Fernandez
Ridgewood,NY
Summary
Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.
Overview
6
6
years of professional experience
Work History
Family Business Manager Assistant
281 KG Mini Market
2023.09 - Current
- Implemented business strategies , increasing revenue, and effectively targeting new markets.
- Overall team productivity by fostering a positive work environment and providing effective leadership.
- Updated and resolved incidents and managed accessorial charges objectively.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Sales & Marketing Admin Assistant
Levy Restaurants
2022.09 - 2023.09
- Offered technical support and troubleshot issues to enhance office productivity.
- Streamlined office operations for enhanced productivity with organized filing systems and task prioritization.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Demonstrated adaptability by quickly mastering new software applications as needed for various tasks projects.
- Reviewed and edited documents for accuracy, grammar and clarity.
- Created and distributed agendas for meetings and conference calls as part of meeting preparation.
- Monitored and ordered supplies and materials to keep office well stocked.
- Assisted manager in all aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
- Adaptable and proficient in learning new concepts quickly and efficiently
- Answer main line calls, forward or take messages as needed.
- Take meeting minutes.
- Update event calendar & list.
- Banquet Event Order Distribution.
- Manage the company inbox.
- Assist other departments as needed.
Front Desk Receptionist
Queensborough Community College
2018.08 - 2019.06
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Education
BBA - Finance
Queens College of The City University of New York
Flushing, NY06.2022
Associate of Arts - Business Administration And Management
Queensborough Community College of The City University of New York
Oakland Gardens, NY06.2020
Skills
- Documentation And Reporting
- Performance Improvement
- Administrative Management
- Business marketing
- Organizational Structuring
Languages
Spanish
Full Professional
References
Upon request
Timeline
Family Business Manager Assistant
281 KG Mini Market
2023.09 - Current
Sales & Marketing Admin Assistant
Levy Restaurants
2022.09 - 2023.09
Front Desk Receptionist
Queensborough Community College
2018.08 - 2019.06
BBA - Finance
Queens College of The City University of New York
Associate of Arts - Business Administration And Management
Queensborough Community College of The City University of New York