Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Bi lingual
Timeline
Generic
Orquidea Fernandez

Orquidea Fernandez

Port Charlotte,FL

Summary

Pursuing a management position in which I can enhance the guest experience by applying excellent communication skills, effective problem-solving, and exceptional care being in different management positions have helped

Shape me to a well rounded diverse manager .

Overview

29
29
years of professional experience
1
1
Certification

Work History

Front of House Supervisor

Carraba's Italian Grill
01.2021 - 12.2024
  • Provided customer service for a great dining experience, as well as handling payments with accuracy
  • Completed closing duties as well as supply management
  • Handled foods safely while maintaining cleanliness to protect customers from foodborne illnesses

Pain Management Office Manager

Dr Grauna
02.1996 - 07.2024
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.

Accident Injury Attorney Assistant

Daryl Stringer
02.2008 - 05.2020
  • Reduced attorney workload by drafting correspondence, pleadings, motions, briefs, and other essential legal documents under supervision.
  • Maintained strict confidentiality of sensitive client information, adhering to professional ethics standards at all times.
  • Enhanced communication between clients and attorneys by scheduling meetings and conference calls in a timely manner.
  • Managed billing processes accurately tracking billable hours spent on each case resulting in a more streamlined financial operation.
  • Supported attorneys during trial proceedings by organizing exhibits, taking notes, and monitoring jury reactions.
  • Assisted attorneys in case preparation, conducting thorough research and analysis of relevant laws and regulations.

Receptionist Administrator

A1 All City Tows and Emergency
02.2000 - 11.2005
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
  • Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
  • Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
  • Oversaw office equipment maintenance to support continuous and uninterrupted operations.
  • Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems.
  • Collaborated with team members on various projects to achieve department goals and improve overall efficiency.
  • Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.
  • Assisted in the planning and execution of company events for improved employee morale and client relations.
  • Facilitated communication between departments, improving overall organizational efficiency.
  • Streamlined document preparation, enhancing accuracy and professionalism of outgoing communications.

Education

My - Physiology

Kean University
Union, NJ
08.1989

Skills

  • Customer service
  • Administrative skills
  • Problem solving
  • Organizational skills
  • Infection control
  • OSHA standards
  • Eaglesoft
  • Dentrix
  • HIPAA compliance
  • Insurance verification
  • Record keeping
  • Front desk capabilities
  • Patient interaction
  • Chair-side assisting
  • Treatment plan formulation
  • Treatment presentation
  • Temporary crown fabrication
  • Impression taking
  • Knowledge of dental instruments
  • Team collaboration

Certification

  • Certified Expanded Functions Dental Assistant
  • CPR Certification (AHA BLS)
  • Dental Radiology Certification

Accomplishments

    I started at Dr Graunas and they were only net worked to take low income and Medicaid . With my school background and communication marketing skills I was able to compromise ,

Bi lingual

I speak both Spanish and English fluently

Timeline

Front of House Supervisor

Carraba's Italian Grill
01.2021 - 12.2024

Accident Injury Attorney Assistant

Daryl Stringer
02.2008 - 05.2020

Receptionist Administrator

A1 All City Tows and Emergency
02.2000 - 11.2005

Pain Management Office Manager

Dr Grauna
02.1996 - 07.2024

My - Physiology

Kean University

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Orquidea Fernandez