Orquidia Quinones Suarez
Edison
Summary
Dynamic customer service professional with proven expertise at House Of Wine, excelling in cash handling and complaint resolution. Recognized for fostering customer loyalty through empathetic interactions and maintaining a welcoming environment. Committed to reliability and punctuality, consistently exceeding service goals and enhancing customer satisfaction.
Professional retail worker with commitment to high standards and achieving results. Background in customer service with focus on enhancing customer satisfaction and loyalty. Known for reliability, flexibility, and strong team collaboration. Skilled in cash handling, conflict resolution, and providing exceptional service.
Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments, and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
House Of Wine
06.2021 - 07.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
Education
Marketing - International Marketing
UTESA
Puerto Plata, Dominican Republic High School Diploma -
Gregorio Luperon
Sosua, Dominican Republic 06-2011
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Cash register operation
- Cash management
- Guest services
- Customer complaint resolution
- Product knowledge
- Payment collection
- Inventory management
- Refund handling
- Customer inquiries
- Merchandise restocking
- Customer relationship management (CRM)
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Customer Service Cashier
House Of Wine
06.2021 - 07.2024
Marketing - International Marketing
UTESA
High School Diploma -
Gregorio Luperon
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