Summary
Overview
Work History
Education
References
Timeline
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Orrin Andrews

Bayonne,NJ

Summary

Detail-oriented Customer Service Manager with 14 years of experience in logistics coordination program and operations management . Demonstrated success in planning and executing high-profile events while overseeing hospitality operations. Expertise in cultivating strong relationships and ensuring client satisfaction through exceptional service delivery. Aiming to leverage a proven track record of cross-functional collaboration to drive strategic initiatives.

Overview

16
16
years of professional experience

Work History

Assistant Program Director

VOA
New York, NY
12.2021 - 12.2024
  • Collaborated with case managers to review progress and make recommendations for adjustments in services
  • Maintained compliance by preparing accurate statements for governing agencies
  • Prepared and maintained budgets, personnel records and training manuals
  • Conducted intake assessments for new clients entering program by gathering background information on their history, strengths, challenges, etc
  • Collaborated with HR department in recruiting/selecting qualified candidates for project/program roles

Assistant Store Manager

WALGREENS
Bronx, NY
01.2018 - 12.2021
  • Lead daily operations, including team management, shift scheduling, and task delegation to ensure smooth store functionality
  • Managed inventory processes such as receiving, stocking, pricing, and merchandise transfers, while ensuring compliance with company standards
  • Oversaw cash operations, including reconciling cash registers, preparing deposits, and managing change orders
  • Ensured compliance with company policies regarding safety regulations, cleanliness standards, and employee conduct
  • Coordinated promotional events or sales initiatives to drive foot traffic into the store and increase brand awareness
  • Increased overall store efficiency by implementing streamlined processes for inventory management

Assistant Store Manager

TOPSHOP/TOPMAN
New York, NY
06.2016 - 01.2018
  • Drove department sales by analyzing daily and weekly reports, identifying best-selling products, and implementing strategies to optimize performance
  • Trained and coached staff on proper cash handling and store policies to minimize errors and reduce shrinkage
  • Managed onboarding of new employees and assisted the Store Manager in creating schedules that ensured optimal staff coverage
  • Collaborated with HR department on recruitment efforts.
  • Conducted regular store audits to ensure compliance with company policies.
  • Collaborated with regional managers on strategic planning initiatives for overall business growth

Assistant Program Manager

CASYM INC
Brooklyn, NY
09.2008 - 06.2016
  • Oversaw daily operations of program, including staff supervision and budget management
  • Developed and implemented program goals and objectives to ensure success
  • Initiated and set goals for programs according to strategic organizational objectives
  • Assisted in hiring, training, and evaluating new staff members
  • Complied with corporate regulations, policies and procedures to maximize safety, security and overall trust in organization and employees
  • Spearheaded strategic planning initiatives to enhance operational efficiency

Education

Bachelors - Theatre Arts

BROOKLYN COLLEGE
06.2015

References

References available upon request.

Timeline

Assistant Program Director

VOA
12.2021 - 12.2024

Assistant Store Manager

WALGREENS
01.2018 - 12.2021

Assistant Store Manager

TOPSHOP/TOPMAN
06.2016 - 01.2018

Assistant Program Manager

CASYM INC
09.2008 - 06.2016

Bachelors - Theatre Arts

BROOKLYN COLLEGE

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Orrin Andrews