Orrine Drisdon
Fort Lauderdale,FL
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
18
18
years of professional experience
Work History
Account Manager
Parkland Collections
05.2021 - 06.2023
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price.
Data Entry Clerk
IVG STORES
03.2009 - 07.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Completed data entry tasks with accuracy and efficiency.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Followed established procedures to enter and process data correctly.
Supervisor
Technion Communications
03.2005 - 03.2008
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Education
High School Diploma -
BCCHS
Waynesboro, GA06.1991
Skills
- Strategic Planning
- Upselling
- Payment Collecting
- Acquiring New Customers
- Checking Quotes
- Goals and Performance
Timeline
Account Manager
Parkland Collections
05.2021 - 06.2023
Data Entry Clerk
IVG STORES
03.2009 - 07.2020
Supervisor
Technion Communications
03.2005 - 03.2008
High School Diploma -
BCCHS
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