Orris Eshleman
Clovis,USA
Summary
Dynamic professional with extensive experience at Cargill Meat Solutions, excelling in troubleshooting and maintenance. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Adept in inventory management and safety compliance, consistently achieving operational efficiency and fostering team collaboration. Committed to delivering high-quality service and support.
Overview
17
17
years of professional experience
Work History
Clerk
Allsups
Clovis, New Mexico
08.2021 - Current
- Managed daily cash register operations, ensuring transaction accuracy and cash drawer balancing at shift end.
- Maintained stock levels through regular inventory checks and shelf replenishment for optimal product availability.
- Assisted customers with inquiries and complaints to enhance overall service experience.
- Processed customer transactions efficiently using point-of-sale system for rapid service delivery.
- Organized and maintained a clean workspace, including front-end displays to support store operations.
- Trained new employees on store policies and procedures for effective onboarding and integration.
- Resolved customer issues promptly, fostering loyalty and positive in-store experiences.
- Performed routine cleaning and maintenance tasks to uphold a safe, welcoming environment.
Industrial Maintenance Technician
Cargill Meat Solutions
Clovis, NM
07.2016 - 08.2021
- Conducted troubleshooting for 480 boxes utilizing multimeters.
- Executed repairs and maintenance on hydraulic and water pumps, motors, blowers, and vacuums.
- Diagnosed and replaced gearboxes to ensure operational efficiency.
- Interpreted PSI, pneumatic, and thermal gauges for performance assessments.
- Applied extensive safety knowledge for power tools, including Arc, Tig, and wire welding.
- Completed safety training in first aid, bloodborne pathogens, elevated heights, fire safety, and lockout/tagout procedures.
- Achieved forklift licensure for safe material handling.
Installer
Elite Communications
Clovis, NM
12.2016 - 07.2017
- Executed installation, termination, and splicing of copper, CAT5, and fiber optic lines.
- Evaluated and troubleshot network connectivity issues and inbound equipment performance.
- Managed inventory of repair stock and equipment to ensure availability for projects.
- Installed and configured communication systems per specifications and customer requirements.
- Conducted site surveys to assess installation needs and develop accurate project plans.
- Collaborated with team to troubleshoot installation challenges and implement effective solutions.
- Maintained comprehensive records of installation activities and project progress for reporting.
- Ensured adherence to safety regulations during all installation procedures.
Customer Service Technician
ATOS ITO Services
Clovis, NM
09.2014 - 12.2016
- Provided remote technical support for customers experiencing software and hardware issues.
- Managed incoming service requests, prioritizing tasks for timely resolution.
- Conducted diagnostics on customer devices to identify and resolve technical problems.
- Educated customers on product usage and troubleshooting steps to empower self-service solutions.
- Maintained accurate records of customer interactions in ticketing system for future reference.
- Processed warranty claims and service contracts efficiently to enhance user experience.
- Utilized ticketing systems for tracking service requests and ensuring compliance with standards.
- Gathered customer feedback to improve service delivery and product offerings.
Clerk
Allsups
Clovis, NM
11.2013 - 07.2014
- Conducted end-of-shift cash audits, ensuring transaction accuracy and compliance with company policies.
- Managed daily cash register operations, processing payments and balancing cash drawers effectively.
- Assisted customers with inquiries and complaints, resolving issues promptly to enhance satisfaction.
- Maintained stock levels through regular inventory checks, ensuring optimal product availability and freshness.
- Trained new employees on store policies and procedures, facilitating effective onboarding processes.
- Executed routine cleaning and maintenance tasks to uphold a safe and welcoming environment.
- Participated in team meetings to identify operational improvements and enhance service delivery.
- Monitored product expiration dates and processed returns to maintain high store standards.
Seasonal Temp (IMS)
Wal-Mart
Clovis, NM
10.2012 - 01.2013
- Applying knowledge of consumer electronics to educate customers
- Unloaded and organized incoming freight for efficient stocking and inventory management.
- Stocked shelves and displays, ensuring accurate product placement and availability for customers.
- Assisted with inventory management tasks, including stock counts and product rotation for freshness.
- Engaged with customers to provide product information and support, enhancing their shopping experience.
- Monitored and maintained a clean and safe work environment to comply with safety regulations.
- Performed quality control checks on merchandise to meet store standards and customer expectations.
- Communicated effectively with management regarding inventory needs and operational improvements.
- Provided assistance in the setup of promotional displays to drive sales during peak seasons.
- Resolved customer inquiries and complaints promptly to maintain high service standards.
- Assisted customers with inquiries and complaints to enhance overall service experience.
Job Foreman
M.L. Construction LLC.
Clovis, NM
06.2009 - 07.2012
- Organizational skills and ensuring complex jobs are completed within time constraints.
- Completing orders and maintaining stock within appropriate levels.
- Managing crew.
- Ensuring that safety regulations are observed.
- Reviewing and ensuring machine maintenance documents are up to date and machinery is maintained.
- Training new hires.
- Heavy machinery operation.
Education
Accounting and Business
ENMU
Portales, New Mexico01.2010
Diploma -
Clovis High School
Clovis, New Mexico01.2009
Skills
- Office applications and Windows environments
- Point-of-sale operations and cash handling
- Inventory management and supply tracking
- Customer relationship management
- Effective communication and telephone etiquette
- Problem solving and analytical skills
- Attention to detail and quality control
- Time management and prioritization
- Service delivery improvement and customer satisfaction
- Administrative support and document management
- Employee training and team collaboration
- Record preparation and database entry
- Confidentiality and information security
Timeline
Clerk
Allsups
08.2021 - Current
Installer
Elite Communications
12.2016 - 07.2017
Industrial Maintenance Technician
Cargill Meat Solutions
07.2016 - 08.2021
Customer Service Technician
ATOS ITO Services
09.2014 - 12.2016
Clerk
Allsups
11.2013 - 07.2014
Seasonal Temp (IMS)
Wal-Mart
10.2012 - 01.2013
Job Foreman
M.L. Construction LLC.
06.2009 - 07.2012
Accounting and Business
ENMU
Diploma -
Clovis High School