Summary
Overview
Work History
Education
Skills
Timeline
Generic

Orrisa Campbell

Rocky Mount,NC

Summary

Dedicated representative with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Resourceful and experienced worker offering expertise in customer service, benefits and claims specialist and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy. Tactful Claims Specialist with expertise in settlement preparation, claims processing and appeal filing.

Overview

14
14
years of professional experience

Work History

Claims Specialist

Unum
02.2021 - Current
  • Submitted electronic/paper claims documentation for timely filing.
  • Monitored and updated claims status in claims processing system.
  • Verified patient insurance coverage and benefits for medical claims.
  • Managed large volume of medical claims on daily basis.
  • Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures and HIPAA regulations.
  • Maintained strong knowledge of basic medical terminology to better understand services and procedures.
  • Reviewed provider coding information to report services and verify correctness.
  • Generated, posted and attached information to claim files.
  • Maintained confidentiality of patient finances, records, and health statuses.

Customer Service Representative

Asurion
04.2019 - 04.2022
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.

Lead Guest Service Representative

Home2 Suites By Hilton
09.2017 - 05.2019
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Collected room deposits, fees and payments.
  • Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
  • Ran reports detailing daily guest numbers, accounting expenses and income and room service usage.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.

Patient Service Representative

Laboratory Corp Of America Holdings
11.2015 - 06.2017
  • Took copayments and compiled daily financial records
  • Reviewed and corrected claim errors to facilitate smooth processing
  • Serves as a liaison between LabCorp branches or regional laboratories and its customers in response to inquiries and problems
  • Researches, troubleshoots and resolves customer problems
  • Performs a wide variety of administrative/clerical duties (i.e., payroll, paternity testing, billing, data entry, and phlebotomy)

Guest Service Representative

Howard Johnson Hotel
02.2010 - 08.2015
  • Promptly answered multi-line phone system and greeted callers enthusiastically
  • Welcomed each new arrival pleasantly and confirmed reservations and identification
  • Promoted local entertainment and sporting events and offered details to assist patrons
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate
  • Received packages and mail at front desk and dispersed to correct employees
  • Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout

Education

High School Diploma -

Gtcc Middle College High School
Jamestown, NC
05.2007

Skills

  • Issue and Complaint Resolution
  • Time management
  • Problem resolution
  • Problem-solving skills
  • Quick learner
  • Analytical
  • Advanced oral and written communication skills
  • Strong computer skills (including
  • Troubleshooting and problem resolution
  • Flexible and adaptable
  • Multitasking ability
  • Organizational strengths
  • Public Interaction
  • Medical Documentation
  • Communications Strategies

Timeline

Claims Specialist

Unum
02.2021 - Current

Customer Service Representative

Asurion
04.2019 - 04.2022

Lead Guest Service Representative

Home2 Suites By Hilton
09.2017 - 05.2019

Patient Service Representative

Laboratory Corp Of America Holdings
11.2015 - 06.2017

Guest Service Representative

Howard Johnson Hotel
02.2010 - 08.2015

High School Diploma -

Gtcc Middle College High School

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Orrisa Campbell