Orrisa Campbell
Rocky Mount,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills, with success and delivered unbiased perspective to solve disputes. Accomplished in collecting supporting information, drafting and reporting comprehensive documentation and leading agreements to resolve complex problems. Driven to strictly follow applicable laws and ethical procedures for all cases.
Overview
14
14
years of professional experience
Work History
Senior Mentor
Unum
02.2021 - Current
- Planned, developed, and implemented strategies to convey information with key decision makers.
- Regularly assessed progress and provided feedback to support continued development.
- Identified areas in need of improvement and implemented solutions.
- Provided leadership for program workers and attendees, guiding day-to-day activities and facilitating medical environment.
- Enhanced employee satisfaction and productivity by troubleshooting and resolving workflow and downtime issues.
- Investigated and resolved account and service concerns for multiple parties.
- Advised parties on dispute resolution processes, policies and procedures, helping disputants make informed choices.
Customer Service Representative
Asurion
04.2019 - 04.2022
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
Lead Guest Service Representative
Home2 Suites By Hilton
09.2017 - 05.2019
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Collected room deposits, fees and payments.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Ran reports detailing daily guest numbers, accounting expenses and income and room service usage.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Patient Service Representative
Laboratory Corp Of America Holdings
11.2015 - 06.2017
- Took copayments and compiled daily financial records
- Reviewed and corrected claim errors to facilitate smooth processing
- Performs a wide variety of administrative/clerical duties (i.e., payroll, paternity testing, billing, data entry, and phlebotomy)
- Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
- Communicated verification and authorization status updates with medical department to facilitate decision-making for patient admissions and insurance coverage.
- Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures and HIPAA regulations.
Lead Guest Service Representative
Howard Johnson Hotel
02.2010 - 08.2015
- Promptly answered multi-line phone system and greeted callers enthusiastically
- Welcomed each new arrival pleasantly and confirmed reservations and identification
- Promoted local entertainment and sporting events and offered details to assist patrons
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate
- Received packages and mail at front desk and dispersed to correct employees
- Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout
- Collaborated with team members to handle guest requirements from check-in through check-out.
Education
High School Diploma -
Gtcc Middle College High School
Jamestown, NC05.2007
Skills
- Issue and Complaint Resolution
- Time management
- Problem resolution
- Problem-solving skills
- Quick learner
- Analytical
- Advanced oral and written communication skills
- Strong computer skills (including
- Troubleshooting and problem resolution
- Flexible and adaptable
- Multitasking ability
- Organizational strengths
- Public Interaction
- Medical Documentation
- Communications Strategies
Timeline
Senior Mentor
Unum
02.2021 - Current
Customer Service Representative
Asurion
04.2019 - 04.2022
Lead Guest Service Representative
Home2 Suites By Hilton
09.2017 - 05.2019
Patient Service Representative
Laboratory Corp Of America Holdings
11.2015 - 06.2017
Lead Guest Service Representative
Howard Johnson Hotel
02.2010 - 08.2015
High School Diploma -
Gtcc Middle College High School
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