Orrisa Campbell
Greensboro,NC
Summary
Personable Customer Service professional offering over 18years of experience resolving account and service concerns for customers. Smoothly uncover and solve challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Overview
11
11
years of professional experience
Work History
Guest Service Representative Remote
ShopDisney
Greensboro, United States
11.2017 - 12.2019
- Handled 50calls to address customer inquiries and concerns.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Maintained excellent attendance record, consistently arriving to work on time.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Increased customer satisfaction by resolving issues with orders placed online or in Disney stores.
Customer Service Representative
Laboratory Corp Of America Holdings
Greensboro, United States
11.2015 - 09.2017
- Provided primary customer support to internal and external customers in fast-paced environment.
- Answered constant flow of customer calls with up to 60calls in queue per minute.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Guest Service Representative
Howard Johnson
Greensboro, GA
02.2009 - 11.2015
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collaborated with sales and housekeeping team members to handle guest requirements from check-in through check-out.
- Updated customer accounts with add-on room charges, including minibar use and room service bills.
- Ran reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage.
- Kept accounts in balance and ran daily reports to verify totals.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
Education
High School Diploma -
Gtcc Middle College High School
Jamestown, NC05.2007
Skills
- Onsite and remote services
- Guest services expertise
- Guest Services Agent training
- Customer focused-service
- Customer service experience
- Desktop support
- Mac systems
- Complaint resolution
- Data Entry
- Windows 10
- Customer and client relations
- Professional demeanor
- Order fulfillment
- Administrative support
- Creative problem solving
- Technical support
- Multi-line phone talent
- Training development aptitude
- Good listening skills
Timeline
Guest Service Representative Remote
ShopDisney
11.2017 - 12.2019
Customer Service Representative
Laboratory Corp Of America Holdings
11.2015 - 09.2017
Guest Service Representative
Howard Johnson
02.2009 - 11.2015
High School Diploma -
Gtcc Middle College High School
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