Orsilmar J. Moreno
DAWSOVILLE,GA
Summary
Diligent with solid background in managing customer service teams and optimizing customer satisfaction. Spearheaded initiatives that improved service quality and response times. Demonstrated leadership and conflict resolution skills in high-pressure environments.
Customer service professional with sharp focus on enhancing customer experiences and streamlining processes. Valued for fostering teamwork and driving results through adaptive strategies and effective communication. Known for problem-solving abilities and customer-centered approach.
Experienced with leading customer service teams to ensure top-notch customer satisfaction. Utilizes strategic planning and process improvements to boost efficiency. Track record of developing team capabilities and resolving customer issues effectively.
Diligent customer service with solid background in managing customer service teams and optimizing customer satisfaction. Spearheaded initiatives that improved service quality and response times. Demonstrated leadership and conflict resolution skills in high-pressure environments.
Overview
16
16
years of professional experience
Work History
Translator and Interpreter
INIA (NATIONAL AGRICULTURAL RESEARCH INSTITUTE)
01.2009 - 11.2015
- Translated documents from english to Spanish
- Enabled smoother negotiations for clients with foreign counterparts by offering real-time interpretation support.
- Improved cultural understanding among colleagues by providing language training sessions and workshops on foreign customs and practices.
- Provided verbal summaries of non-English documents for immediate use.
- Maintained high linguistic standards across all translations through rigorous proofreading and editing processes.
- Adapted quickly to emerging trends and technologies in the translation industry, ensuring continued relevance and expertise.
- Assisted legal teams in navigating complex cases involving non-English speakers, providing accurate translation of testimonies and evidence materials.
- Received positive feedback from clients for exceptional attention to detail in translated documents and interpreted conversations.
- Researched cultural etiquette and specific use of slang words.
- Reviewed final work to spot and correct errors in punctuation, grammar, and translation.
- Interpreted spoken and written languages other than English and vice versa.
Supervisor
Taki chip company
01.2015 - 01.2016
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
ESL-Para
LaSalle Elementary School and Audubon Elementary School
01.2016 - 01.2017
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Customer Service Manager
L&M AUTO LLC
04.2018 - 12.2024
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Improved service delivery consistency by monitoring and adjusting workflows.
- Facilitated cross-departmental meetings to ensure cohesive customer service strategies.
- Enhanced team productivity with introduction of flexible working arrangements.
- Reduced customer complaints by proactively identifying and addressing common issues.
- Implemented comprehensive feedback system to enhance service quality.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Education
High School Diploma -
ROBERT E LEE HIGH SCHOOL
Baton Rouge, LA05-1999
Bachelor of Science - Elementary Education
COLEGIO FERMIN TORO
VENEZUELA05-2009
Vocational English As A Second Language - English-as-a-Second-Language Education
INTERACTIVE COLLEGE OF TECHNOLOGY
Dunwoody, GA05-2021
Skills
- Creative Lesson Planning
- Curriculum Development
- Instructional Best Practices
- Standardized Testing/Scoring
- Learner Assessment
- Experiential Learning
- Written translation
- Training and mentoring
- Microsoft outlook, word, and Excel
- Fluent bilingualism
- Continuous learning mindset
- Complex Problem-solving
Accomplishments
- Successfully recruited and new customer service representatives training.
- Supervised team of 12 staff members.
- Drove record-high sales that elevated the store's ranking in the company from #25 to #7.
Study School Or Workshop
- School competition of drawing and painting, 1994
- Honor Certificate in high school, 1996
- Acting Classes in TV. And Commercial, 1996
- Participate in group against Racism in the World, 1998
- Graduate from High School, 1999
- Workshop Human Growth, 2005
- Workshop games and songs in teaching process, 2005
- Workshop deficiente children, 2006
Personal Information
- Profession: Elementary School Teacher
- Date of Birth: 12/28/80
- Nationality: Venezuelan
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Customer Service Manager
L&M AUTO LLC
04.2018 - 12.2024
ESL-Para
LaSalle Elementary School and Audubon Elementary School
01.2016 - 01.2017
Supervisor
Taki chip company
01.2015 - 01.2016
Translator and Interpreter
INIA (NATIONAL AGRICULTURAL RESEARCH INSTITUTE)
01.2009 - 11.2015
High School Diploma -
ROBERT E LEE HIGH SCHOOL
Bachelor of Science - Elementary Education
COLEGIO FERMIN TORO
Vocational English As A Second Language - English-as-a-Second-Language Education
INTERACTIVE COLLEGE OF TECHNOLOGY
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