ORSOLYA KARLOSAK
Scottsdale,USA
Summary
Accomplished Fraud Detection Specialist with a proven track record at USAA, adept in fraud prevention and investigation, and possessing strong leadership and relationship-building skills. Excelled in identifying and mitigating financial risks, enhancing anti-fraud systems, and mentoring teams for optimal performance. Achieved significant improvements in fraud detection accuracy and operational efficiency.
Overview
12
12
years of professional experience
Work History
Fraud Detection Specialist I
USAA
02.2024 - Current
- Identified and investigated suspicious financial transactions, evaluating potential risk of fraud
- Presented results of investigations to senior management team members and made recommendations for corrective actions when necessary
- Used multiple operating systems and verification tools to optimize detection and prevention of fraud
- Observed customer transactions to identify fraudulent activity
- Utilized strong analytical skills to review multiple banking products and systems to determine occurrence of financial abuse
- Determined existing fraud trends by analyzing accounts and transaction patterns
- Conducted in-depth investigations of suspicious financial activity such as suspected money-laundering efforts
- Created and maintained logs, records, and databases of information about fraudulent activity
- Prepared written reports of investigation findings
- Created detailed reports on all findings related to fraud investigations
- Escalate potentially suspicious activity and high risk customers for further review
- Analyzed data to detect patterns indicative of fraudulent activities and identified opportunities for improvement in existing processes
RCA Specialist in the KYC Department for Controls & governance
BANK OF THE WEST
Tempe, USA
01.2019 - 02.2023
- Answer incoming customer calls and inquiries in a professional manner while providing appropriate technical/product related information
- Including lots of research and resolving any and all customer complaints and billing issues
- Providing documentations as well title/UCC reports and so forth
- Document all contracts, actions, and responses in the customer database
- Maintained working knowledge of products and services, did a lot of ACH Wire transfers, well trained on anti money laundering, preparing reports and correspondence, making charts as needed, as well performing other duties
- I was promoted twice within a year, as well, I was head of the quality assurance team, I worked on risk & audit management as well as checking everyone's work on high end documents prior to approvals
Account Management Specialist
WELLS FARGO
Tempe, USA
03.2017 - 01.2019
- Taking inbound calls from customers regarding accounts on Leases and Loans, responding to inquiries and emails from customers and vendors
- As well providing data, including payment details, insurance claims, tax inquiries, audit confirmations, payoff inquiries, title related issues, ACH setup and much more
- Address all customer service inquiries in a professional, timely fashion
- Analyzing and explaining answering and understanding any and all questions along with providing documentation and resolving any issues efficiently and in a timely fashion
- Working very closely with other departments internally and externally
- Extensive knowledge of commercial loans, documentation and legal terms
Account Manager/Facilitator
CHAPMAN HYUNDAI/CHAPMAN MAZDA
Phoenix, USA
07.2014 - 02.2017
- Managed all customer Service related issues and assisted the HR department as well, educated and trained all of the new employees for our customer service and sales department
- Become the lead go-to person for all of our challenging customers as well developed and created learning materials specific to the client workflow
- Demonstrated professionalism, self-motivation and reliability through a positive attitude
- Generated records, reports, correspondence and Other documentation as needed
- Studied to determine training needs for employee groups and special projects
- Learned to identify, develop and maintain activities under the bigger umbrella of the assigned program
- Reviewed and developed program content, and tweaked it according to the specific needs of each individual
- I organized participants and materials, resources made available at the time of the execution of the program
Foreclosure Specialist/Loan Processor
NATIONAL DEFAULT SERVICING COMPANY-TIFFANY & BOSCO
Phoenix, USA
10.2012 - 05.2014
- Monitored and provided accurate fees and costs to all banks
- Billed clients for final invoices and processing of payoffs and reinstatement funds received
- Held office meetings with clients and staff members
- Overseeing the front and back office, staff employees and procedures
- Communicated with attorneys, banks, borrowers, title companies with accurate documentation
- Implemented new procedures
Education
Associates - Business Management
PV Community College
Phoenix, AZSkills
- Strong team leadership skills
- Highly accurate account management skills
- Held many client meetings
- Employee mentoring and training
- Strong relationship building skills
- Strong skills in audit & risk management
- Excellent communication skills
- Resolution Specialist
- Know your customer
- Fraud prevention
- Fraud investigation
- Suspicious activity reporting
- Fraud detection
- Investigation documentation
- Financial crimes
- Investigative techniques
- Teamwork and collaboration
- Relationship building
- Problem-solving aptitude
- Anti-fraud systems
- Trend analysis
- Activity monitoring
- Proficient in [software]
- Fraud identification
- Digital forensics
- Banking operations
Languages
- Hungarian, Fluent
- Spanish, Fluent
- English, Fluent
Languages
Spanish
Full Professional
Hungarian
Native/ Bilingual
German
Limited
Timeline
Fraud Detection Specialist I
USAA
02.2024 - Current
RCA Specialist in the KYC Department for Controls & governance
BANK OF THE WEST
01.2019 - 02.2023
Account Management Specialist
WELLS FARGO
03.2017 - 01.2019
Account Manager/Facilitator
CHAPMAN HYUNDAI/CHAPMAN MAZDA
07.2014 - 02.2017
Foreclosure Specialist/Loan Processor
NATIONAL DEFAULT SERVICING COMPANY-TIFFANY & BOSCO
10.2012 - 05.2014
Associates - Business Management
PV Community College
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