ORTA JESSICA
Knoxville,TN
Summary
Flexible hard worker ready to learn and contribute to team success. Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
Work History
Claims Care Representative II
HOME FIRST AGENCY
Maryville, TN
09.2019 - Current
Responsible for professional and timely communication with customers via phone, fax, and email.
Accurately document all information regarding existing claims.
Assists team members with customers in timely follow-up, processing and settling of their insurance claims.
Interviews claimants and initiate claims procedures.
Reviews applicant’s insurance coverage.
Gathers file information and aids Claims Representative as necessary.
Documents, imports, and gathers information from customers.
Processes inspection reports.
Follows up with customers in a timely manner.
Performs other duties as assigned.
Education
High School Diploma -
South Doyle High School
Knoxville, TN05-2007
Skills
- Customer service and communication skills
- Strong computer skills in Microsoft Word and Excel
- Experience in AS400
- Great attention to detail and organizational skills
- Willingness and ability to complete assigned work efficiently
- Bilingual (Fluent in Spanish)
- Insurance Verification
- Multitasking
- Documenting and Recording Information
- Caring and Empathetic
- Providing Information and Resources
- Explaining Policy and Procedures
Languages
Spanish
Native/ Bilingual
Accomplishments
- MVP AWARD 1/24,7/22,8/21
- 3 ACE AWARDS
- SEVERAL 5 STAR GOOGLE REVIEWS
References
References available upon request.
Timeline
Claims Care Representative II
HOME FIRST AGENCY
09.2019 - Current
High School Diploma -
South Doyle High School
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