Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ortances Gadson

Miami,FL

Summary

Dynamic Billing Representative with expertise in invoice processing and customer relations, honed at Foundever. Proven track record in resolving billing discrepancies and enhancing team productivity through effective training. Skilled in payment collection and data entry, consistently delivering high-quality results while fostering a collaborative work environment.

Overview

3
3
years of professional experience

Work History

Billing Representative

Foundever
06.2024 - 01.2025
  • Reviewed and solved account and billing discrepancies.
  • Trained new hires on company-specific billing software, policies, and procedures, promoting team cohesion and productivity.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Worked effectively with medical payers such as Medicare, Medicaid, and commercial insurances to obtain timely and accurate payments.
  • Coordinated with intermediate parties to obtain payments and resolve issues.
  • Collaborated closely with sales and customer service teams to ensure seamless communication and issue resolution.
  • Assessed accounts for payment status and reached out to customers.
  • Adapted quickly to changing technologies or systems upgrades, ensuring minimal disruption to daily workflow during transitions periods.
  • Improved billing accuracy by thoroughly reviewing and verifying invoice data before submission.

Team Leader

Dunkin' Donuts Franchising
05.2022 - 11.2022
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.

Chat Specialist

Teleperformance
11.2024 - 12.2024
  • Delivered concise product demonstrations via screen sharing capabilities when necessary for enhanced user experience.
  • Identified trends in customer issues, providing feedback to management for process improvements or product enhancements.
  • Assisted customers in navigating company website or online platforms through clear instructions via chat support.
  • Enhanced customer satisfaction by addressing and resolving complex inquiries through chat support.
  • Reduced response wait time with quick problem identification and accurate solutions.
  • Maximized response efficiency by prioritizing and handling multiple chat sessions simultaneously.
  • Retained dissatisfied customers by offering tailored solutions based on their individual needs during the chats.
  • Handled sensitive situations professionally, maintaining confidentiality and demonstrating emotional intelligence during chats.

Personal Shopper

Walmart
01.2023 - 03.2024
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Tracked substitutions and informed customers of changes.
  • Worked productively with customers to meet order requirements and service expectations.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
  • Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.

Education

High School Diploma -

American Academy of Pinecrest
Miami, FL
06.2008

Skills

  • Customer relations skills
  • Microsoft office
  • Collections
  • Data entry experience
  • Invoice processing
  • Account monitoring

Timeline

Chat Specialist

Teleperformance
11.2024 - 12.2024

Billing Representative

Foundever
06.2024 - 01.2025

Personal Shopper

Walmart
01.2023 - 03.2024

Team Leader

Dunkin' Donuts Franchising
05.2022 - 11.2022

High School Diploma -

American Academy of Pinecrest

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Ortances Gadson