Orteka L Garnett
Summary
Skilled Customer Returns Processor with 7 years of experience managing product returns for local retailers. 2 years of Administrator experience with proven leadership. Track record of completing tasks with efficiency and thoroughness. Focused on supporting business productivity goals and ensuring high-quality customer service.
Specialty in Team work!
Overview
22
22
years of professional experience
Work History
Returns Admin
Uniform Advantage
08.2017 - 02.2024
- Filing and retrieving organizational documents, records, and reports.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Entered and maintained departmental records in company database.
- Managed inventory control of returned items, ensuring accurate record-keeping and preventing stock discrepancies.
Concierge Representative
Homeowner Advantage
08.2022 - 12.2023
- Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
- Handled mail and package deliveries, keeping items secure.
- Answered guest questions regarding local area, facilities and amenities.
- Entered work orders for housekeeping, pest control and maintenance issues.
Concierge/Security Officer
SecurAmerica
04.2019 - 11.2021
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors by surveillance CCT footage.
Front Office Clerk
Lanier Parking Solution
02.2014 - 08.2018
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Streamlined front desk operations for improved efficiency and increased guest satisfaction.
- Maintained a professional and welcoming atmosphere, resulting in repeat business from satisfied customers.
Supervisor/Trainer Assistant
Tavern @ JR Crickets
09.2008 - 01.2016
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Crew Leader
Charly Steakery
02.2002 - 03.2008
- Provided expert guidance and support to crew members when faced with complex challenges or difficult decisions, fostering a solutions-oriented approach in the workplace.
- Established positive relationships with customers and colleagues through high standards of customer service.
- Supervised end-of-day cleanup activities to remove debris and unnecessary supplies from customer premises.
Education
Bachelor of Science - Business Administration And Management
Ashford University
San Diego, CA/ Online Courses02.2016
High School Diploma -
Therrell High School
Atlanta, GA2002
Skills
- Communication, Prioritizing
- Adaptability, Leadership, Critical Thinking
- Self-Motivated, Can-Do Attitude
- Creativity, Interpersonal skills
- Interpersonal skills
- Creativity
- Customer Satisfaction
- Customer Service
- Leadership
- Microsoft Word
- Sales
- Self-Motivated
- Supervisor
- Time Management
Affiliations
- Member, Small Business Association (2020- present)
Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Concierge Representative
Homeowner Advantage
08.2022 - 12.2023
Concierge/Security Officer
SecurAmerica
04.2019 - 11.2021
Returns Admin
Uniform Advantage
08.2017 - 02.2024
Front Office Clerk
Lanier Parking Solution
02.2014 - 08.2018
Supervisor/Trainer Assistant
Tavern @ JR Crickets
09.2008 - 01.2016
Crew Leader
Charly Steakery
02.2002 - 03.2008
Bachelor of Science - Business Administration And Management
Ashford University
High School Diploma -
Therrell High School
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