Summary
Overview
Work History
Education
Skills
Community Service
References
Training
Certification
Timeline
Generic

ORTIA WATSON

Summary

Results-driven Military Veteran with 20+ years of experience in key administrative positions. Consistently overcame complex business challenges and made high-stakes decisions within fast-paced environments. Effective communicator with strong presentation and group facilitation skills. Proficient in analyzing complex contractual and financial information, isolating problems, and rapidly implementing mutually beneficial solutions.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Caregiver for Wounded Warrior (Gregory Watson) Spouse

Home of Gregory and Ortia Watson
San Diego
12.2016 - Current
  • Stay at home caregiver of my husband due to Traumatic Brain Injury
  • He incurred several complications after the removal of a brain tumor in December 2016
  • I had to resign from my job to become a fulltime caregiver beginning July 2017.

Veterans Service Representative

Department of Veterans Affairs
San Diego
04.2015 - 02.2017
  • Receives, analyzes, and organizes information/documentation from various agencies to determine service connection and establish entitlement to compensation, pension, and vocational training.
  • Organized workshops designed to educate veterans about the application process for different types of benefits or services offered by the VA or other government agencies.
  • Consulted and collaborated with other professionals to provide continuity of patient-family care.
  • Maintained records of all veteran service activities.
  • Provided information and assistance to veterans regarding VA benefits, services, and programs.
  • Prepared reports on veteran program utilization and effectiveness.
  • Performed case management duties such as tracking claim status, providing updates, and following up on pending issues.
  • Advised veterans on how to access community resources that could provide additional support or services.
  • Reviewed documentation submitted by claimants to determine if it meets necessary requirements before submitting it to the appropriate agency.
  • Reviewed claim folders for completeness and conformity to guidelines prior to submission.

Financial Technician (Billing Specialist)

Department of Defense
Yokosuka, Japan
05.2012 - 07.2013
  • Effectively prepared and filed at least 162 outpatient claims per week to submit to third-party payers for reimbursement.
  • Researched and resolved complex accounting issues related to transactions.
  • Assisted with preparing year-end closing processes including accruals and depreciation calculations.
  • Participated in special projects such as process improvement initiatives or cost reduction strategies.
  • Reviewed patient insurance information to ensure accuracy and completeness of claims submission.
  • Ensured compliance with HIPAA guidelines when handling confidential patient information.
  • Submitted electronic claims to various insurance carriers.
  • Prepared detailed financial reports as requested by management team.
  • Verified medical codes for diagnosis, treatments, procedures and supplies using ICD-10 coding system.
  • Maintained accurate patient data in electronic health records system.

Healthcare Technician (OBGYN)

United States Naval Hospital Yokosuka
Yokosuka, Japan
01.2011 - 05.2012
  • Coordinated with surrounding clinics and regions, MEDEVAC personnel to provide lodging to pregnant service members, to have a room reserved for lodging at Naval Hospital Yokosuka during deliveries.
  • Prepared rooms for incoming patients by setting up medical instruments and supplies.
  • Performed laboratory tests such as urinalysis and hematology analyses.
  • Performed patient assessments, including vital signs, weight, height and body mass index.
  • Kept current on new developments in healthcare technology through continuing education courses.
  • Maintained accurate records of patient care services provided.
  • Responded quickly to emergency situations by providing appropriate medical attention.
  • Ordered medical supplies from vendors when necessary.
  • Assisted in the preparation of patients for examinations and treatments.
  • Collaborated with other healthcare professionals to provide comprehensive care for each individual patient.
  • Collected specimens for testing purposes such as urine samples or throat swabs.
  • Administered injections and other medications as prescribed by physicians.
  • Provided emotional support to patients and their families during treatment process.
  • Cleaned and sterilized medical equipment before and after use.
  • Collected and documented patients' medical history, identity and proof of address.

Hospital Corpsman

United States Navy
San Diego
03.2001 - 03.2009
  • Maintained operational readiness by ensuring the medical readiness of United States Navy and Marine Corps servicemembers.
  • Established strong relationships with other healthcare professionals.
  • Assisted with laboratory testing procedures such as blood counts, urinalysis and phlebotomy.
  • Provided emergency medical care to personnel on board ships.
  • Managed immunization programs for military personnel.
  • Provided support to operating room staff during surgeries.
  • Ensured compliance with infection control protocols within the hospital setting.
  • Maintained accurate records of patient treatments and medications administered.
  • Instructed junior staff members on proper clinical practices and procedures.
  • Performed daily medical assessments of patients and recorded vital signs.
  • Prepared medications as prescribed by physicians and administered them to patients.
  • Assessed and monitored patient health conditions, including vital signs such as temperature, pulse rate and blood pressure.
  • Assisted physician with examinations, tests and procedures.
  • Observed and carried out physician and nursing orders.
  • Recorded patient condition, vital signs, recovery progress and medication side effects.
  • Updated charts throughout shifts with current, accurate information to maintain strict recordkeeping standards.
  • Stocked clinical workstations and procedure rooms with necessary supplies.
  • Coordinated referrals with external healthcare providers.
  • Maintained inventory of medical supplies and equipment.
  • Assessed wounds and provided wound management including debridement.
  • Counseled family members regarding hospital policies, procedures, and regulations.
  • Assisted in training new personnel on proper protocols and procedures.
  • Prepared specimens for laboratory analysis.
  • Provided preventive medicine services such as immunizations.
  • Responded to emergency situations such as cardiac arrests or trauma cases.
  • Performed minor surgical procedures.
  • Utilized various imaging techniques such as X-rays or ultrasounds for diagnosis purposes.
  • Performed venipuncture and other blood collection procedures according to established standards.

Education

Bachelor of Science - Health Administration, Health Informatics

University of Phoenix
San Diego, CA
02.2014

Skills

  • Extensive HIPAA compliance experience
  • Microsoft Office 365 Suite Proficiency
  • Quality control and audit proficiency
  • Strategic thinking in high pressured environments
  • Documentation
  • Medical Transcription
  • Medical Billing
  • Patient Scheduling
  • Patient Registration
  • Understanding of medical laws
  • Front Desk Operations
  • Appointment management
  • Medical Records Management
  • Office Administration

Community Service

  • Fed the Homeless with Zeta Phi Beta Sorority Inc, and the Sigma’s of Yokosuka Japan 2011-2013
  • Toy Drive and Christmas Party with Comdesron 15 Yokosuka Japan 2011-2013
  • Naval Hospital Yokosuka Clean-up Base Project 2011-2013
  • Naval Base Yokosuka CFAY Friendship Day Volunteer 2011-2013
  • Headed Boy Scout Troop 31 of Yokosuka Japan Annual Awards Banquet and Promotion Ceremony
  • Serenity Chapter 935 Christmas Toy Drive, San Diego Ca 2014, and 2015
  • Sister Love of San Diego Girls Group Volunteer 2014-2016
  • Volunteered at Food Drives with Greater Christ Temple Apostolic Church 2007-2010/2013-2017
  • Vice President of Pentecostal Youth Praise Unity group at Greater Christ Temple Apostolic Church 2013-2018
  • Assistant Praise Dance Choreographer and Leader 2013-2017
  • Participated in various Wounded Warrior events in support of Wounded Troops. 2019-2024
  • Volunteered at Walter Reed USO to help with the yearly Caregiver Appreciation Month Event, Backpacks for School age children
  • Volunteered and attended Caregiver Retreats with Operation Second Chance, May 2024
  • Served as Vice President, Secretary, and Asst Fundraiser Coordinator for Mountainview Highschool Chorus Booster. School Year; 2022-2023

References

References available upon request

Training

  • Lean Six Sigma White Belt Core Training
  • Lean Six Sigma Green Belt Training and Certificate
  • Dale Carnegie Training (Supervisory, Leadership and Human Relations)

Certification

Basic Life Support Instructor

Licensed and Certified Phlebotomist

Timeline

Caregiver for Wounded Warrior (Gregory Watson) Spouse

Home of Gregory and Ortia Watson
12.2016 - Current

Veterans Service Representative

Department of Veterans Affairs
04.2015 - 02.2017

Financial Technician (Billing Specialist)

Department of Defense
05.2012 - 07.2013

Healthcare Technician (OBGYN)

United States Naval Hospital Yokosuka
01.2011 - 05.2012

Hospital Corpsman

United States Navy
03.2001 - 03.2009

Bachelor of Science - Health Administration, Health Informatics

University of Phoenix

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