Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Osadebamwen Erhunmwunsee

Las Vegas,NV

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Uber Driver

UBER
LAS VEGAS , NV
10.2021 - Current
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.

Shift Manager

Del Taco
Las Vegas, NV
08.2019 - Current
  • Training skilled personnel
  • Running daily store activity
  • Trained and mentored new employees to maximize team performance.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Excelled in every store position and regularly backed up front-line staff.
  • Managed schedules, accepted time off requests and found coverage for short shifts.

Assistant Manager

Burger King
Las Vegas, NV
10.2018 - 09.2019
  • Employee performance
  • Data collection and demands
  • Managed opening and closing procedures
  • Handled customer service by dealing with complaints
  • Managed inventory control processes
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.

Front Desk Receptionist

Dawson Consulting
Lagos, NG
07.2016 - 02.2017
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Monitored office supplies by checking inventory and placing orders.
  • Kept accounts in balance and ran daily reports to verify totals.

Customer Service Representative

Jumia
Lagos, NG
05.2015 - 12.2015
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services and company information.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.

Call Center Agent

Globacom Telecommunication
Lagos, NG
03.2014 - 09.2014
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Resolved over 75 customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management

Education

Certification - Desktop Technician

Professional Institute of Technology
Las Vegas, NV
02.2023

GED - Ged

Desert Rose High School
Las Vegas, NV
11.2017

High School -

Babington Macaulay Junior Seminary
Lagos, Nigeria
07.2014

Skills

  • Cash Handling
  • Customer Service Skills
  • Sales
  • Management
  • Training
  • Team Building
  • Word
  • POS
  • Calm and Professional Under Pressure
  • Efficient and Detail-Oriented

Certification

  • Drivers License
  • Food Handler Certification
  • GED
  • Certified Scrum Master

Timeline

Uber Driver

UBER
10.2021 - Current

Shift Manager

Del Taco
08.2019 - Current

Assistant Manager

Burger King
10.2018 - 09.2019

Front Desk Receptionist

Dawson Consulting
07.2016 - 02.2017

Customer Service Representative

Jumia
05.2015 - 12.2015

Call Center Agent

Globacom Telecommunication
03.2014 - 09.2014

Certification - Desktop Technician

Professional Institute of Technology

GED - Ged

Desert Rose High School

High School -

Babington Macaulay Junior Seminary

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Osadebamwen Erhunmwunsee