OSAHON ENEHIKHARE
Oakland
Summary
Detail-oriented Computer Systems Engineer committed to improving system design and operations for reliable workflow management. Researches and implements budget-conscious security and encryption solutions to protect user privacy and increase overall network health. Creates easy-to-follow guidelines and troubleshooting documentation for non-technical staff.
Overview
10
10
years of professional experience
Work History
IT Engineer
JanieandJack
11.2022 - Current
- Design, deploy, and manage Azure active Directory(Azure AD) environments, including user provisioning, authentication, and security configurations
- Provide support to users including onboarding, installing, and upgrading software and hardware setup, and configuring systems and applications
- Deploy, manage, and support microsoft applications and services, including Exchange Azure, sharePoint, Teams, Dynamics365 and Onedrive
- Configuring and maintaining Apple devices using JAMF to configure macOS and iOS devices
- Investigate and diagnose problems quickly and efficiently and coordinate with other engineers or3rd parties as needed to resolve them
- Design, Architect, and administration of enterprise-wide applications used for productivity and collaboration (Zoom, Slack, Atlassian, Jira
- Account life cycle management from new hires account setup and deactivation
- Administer, maintain, and support Windows Server environments, ensuring their stability, integrity, and efficient operation
- Manage end user accounts, permissions, access rights,and storage allocations
- Manage user identities, access controls, and permissions using Okta seamless Single sign On(SSO) and implementation
- Administer Faronics Deploy to manage Windows devices
- Manage Endpoint protection and response using SentinelOne
- Administer and manage emails and URL protection using Mimecast
- Provided technical support in both on-site and Email, Call
- Develop and maintain scripts using Python and PowerShell to automate routine tasks and streamline operational processes
- Executed troubleshooting and server support in both in-person and remote situations
- Maintained service schedule for software and hardware
- Managed and monitored installed systems for highest level of availability
- Oversaw development and maintenance of organization computer systems
IT Field Support Technician - Part Time
Milestone Technologies
03.2021 - Current
- Resolved technical issues to enhance user experience and minimize downtime.
- Provided IT support to ensure smooth operation of systems and applications.
- Improved system reliability by conducting regular maintenance and updates.
- Diagnosed hardware and software problems, resulting in reduced technical disruptions.
- Assisted in Data center migration
- Assisted with inventory management
- Assisted with migration
- Setup workstation for new and existing employees
- Assisted in setup and configuration of new equipment, supporting team productivity.
IT Support Engineer
Skidmore Owings & Merrill (SOM)
01.2020 - 11.2022
- Investigated system issues and implemented resolutions to reduce downtime
- Manage user identities, access controls, and permissions using Okta
- Utilize Microsoft Intune to manage Windows devices and remote troubleshooting
- Design, Architect, and administration of enterprise-wide applications used for productivity and collaboration (G-Suite, google drive, sharepoint, Zoom, Teams, ServiceNow
- Provide support to remote users including onboarding
- Ensure SLA's are well defined as related to current and future workload volumes
- Provided recommendations regarding new hardware and software to keep IT infrastructure up to date
- Assessed business requirements to create focused solutions
- Improved systems with addition of new features and infrastructure
- Installed system updates to address vulnerabilities and reduce security issues
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions
- Manage SOM Active Directory
- Collaborate with cross functional teams to plan, design, and implement IT infrastructure projects, ensuring seamless integration and alignment with business needs
System Administrator
Ernest & Young
02.2020 - 12.2021
- Worked with users to determine areas of technology in need of improved usability
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability
- Provisioned new software and hardware for use, following established security policies
- Onboarding and offboarding of employees
- Demonstrated leadership skills in managing projects from concept to completion
- Passionate about learning and committed to continual improvement
- Apple MacBook, Windows OS support and troubleshooting and administration using JAMF and Intune
- Assists with the deployment of hardware and software to users
- Assist with IT equipment and set-up for conference meeting facilities
- Coordinate and manage Company computer assets
- Troubleshoot and resolve day to day technical issues
- Assist with network setup and troubleshoot to ensure stable connection
- Resolve Breakfix and swap cases issues
- Perform software and Firmware upgrades and testing as needed
- Assist with onboarding and off-boarding
- Document and track the status of inquiries coordinate appropriate responses and follow-up to ensure customer satisfaction using ServiceNow
- Excellent communication skills, both verbal and written
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
IT Support Specialist
HCL Technologies - Bristo Mayer Squibb (BMS)
04.2019 - 04.2020
- Used ticketing systems to manage and process support actions and requests
- Created help desk tickets, troubleshot and resolved desktop issues
- Provided Tier2 &3 IT support to non-technical internal users through desk side support services
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues
- Assisted customers in identifying issues and explained solutions to restore service and functionality
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process
- Delivered onsite technical support for employees
- Assigned system permissions and set up computers to assist with onboarding new employees
- Determined hardware and network system issues using proactive troubleshooting techniques
- Monitored systems in operation and quickly troubleshot errors
- Administer and support Active Directory services, including user management, group policies, and access control
- Collaborated with supervisors to escalate and address customer inquiries or technical issues
- Translated complex technical issues into digestible language for non-technical users
- Assisted with Laptops, Desktop and computer peripherals deployment
- Implement and maintain Rubrik backup solutions to ensure data protection and disaster recovery readiness
- Troubleshoot and resolve day to day technical issues
- Assist with network setup and troubleshoot to ensure there is connectivity
- Resolve Breakfix and swap cases issues
- Use ServiceNow ticketing system to document employees issues
- Assist with onboarding and off-boarding
- Coordinate, track, and maintain inventory
- Apple MacBook, Windows OS support and troubleshooting
- Conduct security awareness training
- Configure and troubleshoot networks, audio/video equipment, and security systems
Techforce Analyst
Salesforce
03.2018 - 04.2019
- Identified and resolved problems through root cause analysis and research
- Manage Azure active Directory(Azure AD) environments, including user provisioning, authentication, and security configurations
- Deploy, manage, and support G-Suite applications
- Provided recommendations regarding new hardware and software to keep IT infrastructure up to date
- Installed system updates to address vulnerabilities and reduce security issues
- Administered and maintained anti-virus and anti-malware software on end-user computing devices
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions
- Manage user identities, access controls, and permissions using Salesforce Authenticator
- Configuring and maintaining Apple devices using JAMF to configure macOS and iOS devices
- Remote access solution and support to users
- Solve a broad range of day-to-day onsite technical issues
- Provisioning Mac, HP, Dell Machines, Desktop deployment
- Resolved ticketing and document issues using Supportforce
- Assisted with onboarding and off-boarding
- Coordinate, track, and maintain inventory
- Leverage multiple resources or coordinating with other teams in order to meet users needs
- Meet with users in person to resolve complex technology issues as needed
IT Analyst
Digi Berhad Malaysia
02.2015 - 11.2017
- Installed system updates to address vulnerabilities and reduce security issues
- Enhanced interfaces to promote better functionality for users
- Planned computer systems using information engineering, data modeling, and structured analysis
- Provided recommendations regarding new hardware and software to keep IT infrastructure up to date
- Administered and maintained anti-virus and anti-malware software on end-user computing devices
- Troubleshoot incidents reported by end-users to schedule system changes and identify permanent solutions
- Installed and maintained the LAN infrastructure for all computer labs
- Assisted with windows migration and deployment
- Setup Workstation for New Hire
- Ensure Campus computers Software are updated as needed
- Removed malware and viruses from laptops and desktop systems using specialized software
- Configured new employees workstation, including all hardware, software and peripheral device
- Support employees having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware
Education
Associate in Engineering Technology - Cloud Computing
University of Texas At Austin
Austin, TX10.2021
Full Stack Network Associate - undefined
NexGenT Academy
San Jose, CA04.2020
MBA - Project Management
Limkokwing University
12.2017
BBA - Business Administration
Limkokwing University Malaysia
12.2015
Diploma - Computer Science
University of Benin
06.2008
Skills
- Technical Support, Technical Documentation
- Troubleshooting and Resolution, Remedial Training
- Oversight, System Deployment
- Monitoring,Communication Skills, Software
- Configuration, Duo Mobile Auth, Technical
- Troubleshooting, System Analysis, Remote Support
- System Updates, Network Topologies and Types
- Full Stack Networking, Network Management
- Bits, Bytes, Ethernet and Media Access Control
- Layer2 and Layer3 Switching, Virtual Local Area
- Networks (VLANs), G-suite, Active Directory
- SCCM, JAMF, Jira, ServiceNow Ticketing Skills
- Office365, Spanning-Tree Protocol, Internet Protocol
- Static Routing, Routing Protocols (EIGRP, OSPF
- BGP)
- IP Addressing, Subnetting and Access Lists
- Network Address Translation (NAT)
- Networking protocols such as ARP, ICMP, DHCP, FTP
- Telnet and SSH, TCP and UDP Fundamentals
- Network Cables and Connectors, Cable Making
- Wireless LANs, Voice over IP
Languages
English
Full Professional
Timeline
IT Engineer
JanieandJack
11.2022 - Current
IT Field Support Technician - Part Time
Milestone Technologies
03.2021 - Current
System Administrator
Ernest & Young
02.2020 - 12.2021
IT Support Engineer
Skidmore Owings & Merrill (SOM)
01.2020 - 11.2022
IT Support Specialist
HCL Technologies - Bristo Mayer Squibb (BMS)
04.2019 - 04.2020
Techforce Analyst
Salesforce
03.2018 - 04.2019
IT Analyst
Digi Berhad Malaysia
02.2015 - 11.2017
Full Stack Network Associate - undefined
NexGenT Academy
MBA - Project Management
Limkokwing University
BBA - Business Administration
Limkokwing University Malaysia
Diploma - Computer Science
University of Benin
Associate in Engineering Technology - Cloud Computing
University of Texas At Austin
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