Osainatu Pettis
Osseo,MN
Summary
Team player with customer skills and a friendly positive attitude. Desire customer services position to apply exceptional product knowledge in automotive parts, ability to adapt to different personalities. Experienced customer oriented professional with strong multi tasking skills and ability to efficiently prioritize task. Skilled Quality Control Inspector focused on performing appropriate and useful analysis of products and component materials in order to drive quality improvements in manufacturing environments. Experienced Quality Control Inspector skilled at inspections, assessments and reporting on quality issues. Accomplished at helping companies dramatically improve production through quality control enhancements. Works well with production teams on correcting negative trends and driving improvements. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Well-qualified Quality Control Inspector proficient in documentation, reporting and compliance standards. Meticulous and methodical professional with a deep understanding of manufacturing and production operations. Bringing 2 years of related experience.
Overview
17
17
years of professional experience
Work History
Quality Control Inspector
Design Ready Controls Inc.
09.2022 - Current
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Performed visual inspections and non-destructive tests where appropriate.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
- Collaborated with production staff to establish and meet quality standards
- Evaluated components and final products against quality standards and manufacturing specifications.
- Completed precise measurements using special tools.
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
- Identified and documented quality discrepancies for management to develop resolutions.
- Reduced product rejection rates by collaborating with production teams to address quality issues proactively.
- Ensured the accuracy of measurement tools and equipment by performing regular calibration checks and maintenance.
- Actively participated in regular audits to verify compliance with industry regulations and company policies, ensuring continued certification and enhanced credibility within the market.
- Enhanced production efficiency by implementing standardized inspection processes and procedures.
- Trained and mentored junior inspection staff and interns to apply best practices and comply with quality control guidelines and regulations.
- Played an integral role in achieving company-wide safety goals by diligently enforcing proper handling practices during all stages of the inspection process.
- Supported continuous improvement initiatives by analyzing inspection data and recommending process adjustments for optimal quality control.
- Monitored product quality at all stages of production process.
- Maintained up-to-date knowledge of industry standards and regulatory requirements to ensure company compliance.
- Contributed to product design improvements by offering feedback on quality issues observed during inspection phases.
- Enhanced product quality by conducting detailed inspections of incoming materials, ensuring alignment with company standards.
- Reduced return rates with proactive quality control measures and detailed product inspections prior to shipment.
QUALITY ASSURANCE
Aerotek
12.2021 - 09.2022
- Assessed materials, parts and products for conformance with quality control requirements and production specifications
- Trained newly hired employees by explaining company procedures, job duties and performance expectations
- Adhered to safety protocols to minimize equipment damage and avoid injuries
- Used specialized tools to take precise measurements of various aspects of samples
- Recommended improvement measures to production process to meet quality control standards
- Developed and implemented strategies for defect prevention and process efficiency
- Inspected, tested and measured materials for conformance to specifications and regulatory requirements
- Calibrated products to match design and operational specifications.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
FLIGHT ATTENDANT
Arik Airline
01.2013 - 06.2019
- Offered answers to passengers' questions and resolved issues that arose during flights
- Followed safety, passenger and supply pre-flight checklists
- Instructed passengers on safety and emergency procedures and answered questions related to flight
- Kept cabin neat, clean and professional in appearance
- Observed passengers for intoxication or possible threat to safety
- Greeted passengers to assist in finding seating assignments and properly stowe items in overhead or under-seat storage
- Demonstrated safety equipment and procedures to meet FAA guidelines
- Participated in pre-flight briefings to discuss flight details, weather and service plans
- Helped guests locate seats and stow luggage in appropriate locations
- Managed refreshments cart at scheduled intervals to give passengers food and beverages.
CUSTOMER SERVICE REPRESENTATIVE SUPERVISOR
MTN Communications
07.2007 - 12.2012
- Trained staff to provide excellent customer service to challenging customers
- Coordinated schedule to maintain appropriate staff coverage
- Promoted clean, safe, friendly work environment for employees and guests
- Routed calls from multiple sites to correct personnel and assisted with complex cases
- Led department and supported team leads with process and personnel needs
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity
- Provided effective quality control oversight and eliminated downtime to maximize revenue
- Demonstrated consistent operational excellence to maintain stellar office reputation
- Managed work requests, new orders and pricing changes while coordinating logistics to verify delivery dates
- Improved productivity initiatives, managing accounts, coordinating itinerary and scheduling client appointments
- Directed administrative professional teams and assessed individual progress and efficiency
- Increased staff productivity with streamlined processes and improved automation
- Collaborated staff to maximize buy-in for customer service and functional initiatives.
Education
BBA - Business Administration And Management
Institute of Public Administration And Management
Sierra Leone, Freetown03.2013
Associate of Arts - Customers Relationship
Milton Maggia College of Education And Technology
Sierra Leone, Freetown01.2006
High School Diploma -
Annie Walsh Memorial School
Sierra Leone, Freetown03.2001
Skills
- Teamwork
- Computer Skills
- Customer Service Skills
- Time Management
- Quality Control
- Visual Inspection
- Product Inspection
- Visual inspections
- Defect Identification
- Inspection documentation
- Quality processes
- Inspection procedures
- Safety Procedures
- Measurement techniques
- Training and mentorship
- Recordkeeping
- Inspection protocols
- Reporting and analysis
- Safety Protocols
- Report Generation
- Non-conformance reporting
- Process Improvement
- Blueprint Interpretation
- Blueprint understanding
- Blueprint Reading
- Schematic understanding
- Specifications reading
- Compliance Enforcement
- Color Matching
- Attention to Detail
- Quantity Verification
- Decision-Making
- Word Processing
- Digital Multimeters
Languages
English
Professional Working
Timeline
Quality Control Inspector
Design Ready Controls Inc.
09.2022 - Current
QUALITY ASSURANCE
Aerotek
12.2021 - 09.2022
FLIGHT ATTENDANT
Arik Airline
01.2013 - 06.2019
CUSTOMER SERVICE REPRESENTATIVE SUPERVISOR
MTN Communications
07.2007 - 12.2012
BBA - Business Administration And Management
Institute of Public Administration And Management
Associate of Arts - Customers Relationship
Milton Maggia College of Education And Technology
High School Diploma -
Annie Walsh Memorial School
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