OSAMA ALOWAID
Chicagoridge,Illinois
Summary
I'm passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Motivated business professional bringing 3 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members. Ill always be the hardest worker in any room.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Business Owner/Operator
Krispys Nashville Hot Chicken
06.2020 - Current
- Managing staff schedules
- Worked with customer service to resolve issues
- Planned and published the production schedule and ensured that required staffing and resources were available to meet production goals
- Supervised staff, including development of team leaders to improve team management
- Supervised staff, including development of team leaders to improve team management
- Coordinated work handoffs and schedules with other Shift
- Managers
- Performed facility checks to verify cleanliness and client safety
- Reported losses, employee behavioral issues, customer complaints, and other significant issues to upper-level management
- Managed employee performance through disciplining, coaching, and counseling.
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Monitored staff performance, providing final-say assessment over inquiries.
- Served as principal stakeholder over organization's complete operations.
- Lent business acumen to meet day-to-day strategic objectives.
- Prepared bank deposits and handled business sales, returns and transaction reports.
Lifetime Fitness, Supervisor
Lifetime Fitness Center
01.2016 - 03.2019
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Monitored workflow to improve employee time management and increase productivity.
- Developed and implemented customer service policies to enhance satisfaction.
- Solicited customer feedback to identify and improve on areas of weakness.
Customer Service Manager
Kratom Roots Whole Sale
02.2015 - 01.2017
- Handled performance management and compensation decisions to effectively recognize and motivate employees
- Formulated strategic plans with competitive approaches in line with organizational targets
- Selected, developed, and deployed staff to effectively meet territory objectives
- Connected with customers to build trust and leverage consultative sales techniques
- Monitored plans to proactively adjust strategies and maintain progress against results
- Counted daily cash, prepared deposits, and updated financial records with current totals
- Resolved customer complaints regarding sales and service.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Provided primary customer support to internal and external customers.
- Maintained and managed customer files and databases.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
Supervisor
TCF Bank
02.2013 - 01.2014
- Updated register logs Hit Daily goals that increased incentive for the Branch Worked with customer service to resolve issues
- Took care of the transaction with confidence
- Assigned tasks to team members based on individual strengths and promoted teamwork-driven environment to meet goals
- Created culture of continuous improvement, inspiring employees to take action to solve problems
- Collected statistical data and documentation to report on production status
- Met and exceeded productivity by 100% after implementing new processes to improve quality output.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Boosted team performance by developing customer service training materials and conducting service training.
Education
Some College -
Moraine Valley Community College
Palos Hills, ILSkills
- Effective Written and Verbal Communication
- Persuasive Techniques
- Customer Relations
- Good Communication Skills
- Benefits Explanations
- Customer Relationship Management
- Calm and Professional Under Pressure
- Customer Order Management
- Complex Transactions
- Business Correspondence
Accomplishments
- Collaborated with team of [Number] in the development of [Project name].
Certification
- Licensed cook - 2020- current
- Licensed food handler and manager - 2020-current
- Certified Athletic Trainer 2019-2021
- Certified coach, Universal High school - 2019-2021
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
Business Owner/Operator
Krispys Nashville Hot Chicken
06.2020 - Current
Lifetime Fitness, Supervisor
Lifetime Fitness Center
01.2016 - 03.2019
Customer Service Manager
Kratom Roots Whole Sale
02.2015 - 01.2017
Supervisor
TCF Bank
02.2013 - 01.2014
Some College -
Moraine Valley Community College
- Licensed cook - 2020- current
- Licensed food handler and manager - 2020-current
- Certified Athletic Trainer 2019-2021
- Certified coach, Universal High school - 2019-2021
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