Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Generic

Osama C. Abooun

Chicago,IL

Summary

Recent graduate with a Bachelor from Northeastern Illinois University with great knowledge about Computer Science and have hands-on experience with projects, both as a team and as an independent. Skilled in Java, JavaScript, SQL, HTML, CSS, Python and eager to learn more about programming skills and knowledge so I can apply it to my problem solving abilities in a challenging internship or entry level position.

Overview

2
2
years of professional experience

Work History

Customer Service Agent

Alliance Ground Internationa
08.2022 - 04.2023
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
  • 1 of 2 agents to handle 100% of Military Grade, Hazardous, and Human Remains cargo.

Delivery Driver

FedEx
04.2021 - 02.2022
  • Implemented a truck organization system that optimized routes, reducing average delivery time by 15%.
  • Operated logistics and tracking software to accurately record package status, customer interactions, and delivery issues, improving delivery accuracy and customer satisfaction.
  • Conducted daily vehicle safety inspections, ensuring compliance with safety standards and reducing incidents by 100%.

Education

Bachelors Degree in Science - Computer Science

Northeastern Illinois University
Chicago, IL
05.2025

Associate of Arts - Law

Wilbur Wright College
Chicago
05-2021

Skills

  • Languages: Python, SQL, Java, Javascript, HTML, CSS
  • Tools: Visual Studio Code, MySQL, Google Sheets, Microsoft Excel, Words, and Powerpoint, Terminal UI, GitHub
  • Other Skills: PC building, BIOS Configuration, Software Installation, Troubleshooting, Project Management, Communication
  • Data entry
  • Attention to detail
  • Time management
  • Dependable and reliable
  • Problem-solving
  • Teamwork and collaboration
  • Customer service
  • Time management skills
  • Upselling strategies

Languages

English
Native or Bilingual
Arabic
Full Professional

Timeline

Customer Service Agent

Alliance Ground Internationa
08.2022 - 04.2023

Delivery Driver

FedEx
04.2021 - 02.2022

Bachelors Degree in Science - Computer Science

Northeastern Illinois University

Associate of Arts - Law

Wilbur Wright College

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