Osama Ibrahem
Castro Valley,CA
Summary
- Volunteer Administrative Assistant at Kindred Hospice in Dublin, CA from December 2018 until now. Providing office support through clerical duties such as Data entry and filing, assisting with compiling and sending letters, scanning documents into Kindred Link (our electronic medical record), Assisting with the organization, and development of the service, answering the office telephone.
- Working with Wal-Mart store in Customer service in Pleasanton CA, from 09/2014 till now. Answering the questions of customers and understand their needs, solving problems, doing all kinds of financial processes, doing returns, and refund transactions to help my customers.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Volunteer Administrative Assistant
Kindred Hospice
Dublin, CA
12.2018 - Current
Providing office support through clerical duties such as:
- Data entry, copying and filing.
- Assisting with compiling and sending letters.
- Scan medical documents in to Electronic Medical Records software.
- Assisting in preparing the patient's medical supplies.
- Assisting with the organization and development of the service.
Customer Service
Wal-Mart Inc.
Pleasanton, CA
09.2014 - Current
- Listening, understanding customers’ needs and solving problems.
- Ability to influence, educate and connect customers to technology.
- Direct customers to the appropriate departments.
- Perform outgoing calls for service / sales.
- Ability to navigate multiple computer systems, applications, and utilize search tools to find information.
- Experience working in a fast-paced environment.
- Experience achieving individual and team goals.
- Process Credit card payments and credits.
- Cash handling experience.
- Doing all kinds of financial processes.
Education
Courses -
12.2019
- Introduction to computer application systems includes: Windows and Microsoft (Word, Excel, Access, and Powerpoint) - graduated in June 2019
- Microsoft Access advanced level - Graduated in December 2019
- Business Communications - Graduated in December 2019
Bachelor of Arts - Science And Education
09.1993
Evaluated by: ACREVS INC. IT is comparable to a Bachelor Degree awarded by a regionally accredited institution of higher education in the United States.
Skills
- Customer service
- Time management
- Filing and data archiving
- Bookkeeping
- Administrative Support
- Scheduling
- Sorting and labeling
- Perform multiple tasks
Accomplishments
I consistently deliver successful results to my company by achieving sales goals and meeting company goals. I’m deeply engaged in selling Walmart credit cards in order to support the economy of my company. Give customers more choices and help them decide which one is best, leading to more sales and more revenue.
Certification
Certificate of achievement from Walmart in 2019.
Timeline
Volunteer Administrative Assistant - Kindred Hospice
12.2018 - Current
Customer Service - Wal-Mart Inc.
09.2014 - Current
Chabot College - Courses,
Cairo University - Bachelor of Arts, Science And Education
Certificate of achievement from Walmart in 2019.
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