Sereen Abugharib
San Mateo,CA
Summary
Caring and friendly customer service professional with 7+ years of experience in customer support. A well-organized, people-oriented individual who has the ability to communicate with external and internal contacts. Highly motivated with a positive attitude to work within an environment that requires interaction with a team as well as without.
Overview
7
7
years of professional experience
Work History
Service Operations Specialist
Avantor
07.2023 - Current
- Orchestrate and guide team efforts to fulfill customer requirements.
- Direct interaction with customers concerning job-related functions.
- Utilize computer systems, including Avantor and customer-specific applications like SAP, Inventory Manager, and Chemical Manager.
- Use Microsoft Office suite, teams, and outlook.
Sales Associate
Twist Bioscience
02.2022 - 07.2023
- Achieved high customer satisfaction scores, drive loyalty to Twist Bioscience's products, and reinforce the quality of their brand.
- Respond to and resolve product, service and order inquiries and problems via email, chat and phone.
- Process sales purchase orders by entering and validating the accuracy of the information provided by customers and sales staff
- Resolve any errors effectively and efficiently
- Inspected finished products for quality and adherence to customer specifications.
- Inspected products and maintained/calibrated machines to maintain quality and efficiency.
Lead Cashier
The Home Depot
12.2019 - 03.2020
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Developed and managed relationships with customers to increase customer loyalty.
- Answered product questions using knowledge of sales and store promotions.
Physical Therapist Assistant
Brentwood Physical Therapy
08.2019 - 01.2020
- Documented each patient case with updates in computer system.
- Communicated with physicians to provide updates on patient care.
- Answered questions from patients via phone and in person.
Customer Service Associate Cashier
Sears
01.2017 - 05.2019
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Gained customer trust by providing knowledgeable and accurate information in both English and Arabic.
Education
Licensed Phlebotomy Technician - Phlebotomy
Bay Area Medical Academy
San Francisco, CA08.2022
Associate of Science - Allied Health
Skyline College
San Bruno, CA12.2020
Skills
- Communication
- Upstream and Downstream Manufacturing
- Teamwork
- Microsoft Office Suite
- Customer relations
- Sales expertise
- Problem-solving
- Persuasion
- PCA/ECR/PCR
- Contract negotiation
- Marketing and advertising
Timeline
Service Operations Specialist
Avantor
07.2023 - Current
Sales Associate
Twist Bioscience
02.2022 - 07.2023
Lead Cashier
The Home Depot
12.2019 - 03.2020
Physical Therapist Assistant
Brentwood Physical Therapy
08.2019 - 01.2020
Customer Service Associate Cashier
Sears
01.2017 - 05.2019
Licensed Phlebotomy Technician - Phlebotomy
Bay Area Medical Academy
Associate of Science - Allied Health
Skyline College
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