Osama Ismail

• Provide quick Technical Support to customers
• Developed and maintained courteous and effective working relationships
• Maintain and grow relationships with existing customers
• Meet with customers to determine their specific needs and wants to make suggestions as appropriate
• Establish key relationships and provide best services to merchant customers
• Provide information about products and services
• Communicates with customers regarding their needs, questions, and concerns and helps troubleshoot equipment issues as necessary

Line Manager Contact Details:

• AHMED ELLABIB - 66655081
• Ahmed.ellabib@cbq.qa

• Receiving customers' queries, complaints & Suggestions
• Managing and resolving customer complaints
• Troubleshooting and escalating priority issues to other bank sectors
• Provide required training to new colleagues to help them know product information and serve customers with effective way
• Answer incoming calls and respond to customer's emails
• Sell Bank products by checking Customer eligibility and placing customer orders in system
• Follow up with agents working with process flow to implement bank policy without any fail
• Implement and handle requirements are receiving from other bank departments

Line Manager Contact Details:

• Ahmed Hamada - 77209026
• Ahmed.mohammed@alrayan.com

• Selling products and achieving target
• Providing information and other services to customers
• Deal with complaints in patient and helpful manner
• Preparing training for agents to know how to serve customers and sell Products
• Organize and maintain inventory
• Distribution of monthly targets for agents
• Prepare reports on sales volumes
• Full process for Opening and Closing

Line Manager Contact Details:

• MOHAMED IBRAHIM- 77779580
• Mohamed.ibrahim@vodafone.com

• Answer incoming calls and respond to customer's emails
• Taking accurate food orders
• Maintain fast speed of service, especially during rush times
• Managing and resolving customer complaints

Contact Details:

• ECCO GULF - 44462600