Osama Mazroua
Operations manager
Cairo,Egypt
Summary
With 14 years of experience in operations management and business consulting, I have optimized transportation routes, reduced costs, and improved patient safety. I have spearheaded HR policy design, implemented performance frameworks, and enhanced employee satisfaction. Skilled in strategic planning, team coordination, and operational efficiency, I have boosted route efficiency by 30% and reduced transportation costs by 15%.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
22
22
years of professional experience
1
1
Certification
2
2
Languages
Work History
Operations Manager
Quick Response, LLC
11.2023 - Current
- Managed team of 10 drivers dispatching 50+ daily medical transports across 5 regions using RouteGenie
- Boosted route efficiency 30% through data-driven optimization
- Reduced transportation costs 15% via strategic trip consolidation
- Enhanced patient safety through improved provider communication protocols
- Streamlined operational workflows to enhance efficiency and reduce turnaround times.
- Implemented process improvements that increased productivity across multiple teams.
- Led cross-functional teams to achieve project milestones and operational targets.
- Developed and maintained standard operating procedures to ensure compliance and quality.
Business Consultant • Freelancer
Freelance
01.2022 - 12.2023
- Advised multiple small and mid-sized businesses on human resource and operations challenges, resulting in improved internal workflows and reduced turnover.
- Designed and implemented new HR policies and performance frameworks, aligned with local labor laws and organizational culture.
- Delivered business process improvements that enhanced employee satisfaction and operational clarity.
Operations Manager
Nilecode
10.2019 - 12.2021
- Directed operations for 30+ staff developing custom solutions
- Accelerated project delivery 20% through team coordination
- Implemented productivity training programs
- Developed and implemented strategies to maximize customer satisfaction.
- Increased profit by streamlining operations.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Implemented quality control systems to boost overall product consistency and reliability.
- Developed and maintained relationships with external vendors and suppliers.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Assisted in recruiting, hiring and training of team members.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced operational risks while organizing data to forecast performance trends.
Operations Manager
UCIS
01.2012 - 08.2019
- Implemented a comprehensive operational framework that streamlined processes and significantly reduced turnaround times, fostering a culture of continuous improvement.
- Supported sales team with technical and functional coordination.
- Led internal efficiency and process excellence initiatives.
- Oracle Partner (Egypt - Algeria - Saudi Arabia - Dubai - Libya)
- Mentored junior staff on best practices and operational excellence.
- Analyzed performance metrics to identify areas for improvement and drive strategic decisions.
- Collaborated with stakeholders to optimize resource allocation and project planning.
- Facilitated training sessions to enhance team skills and operational knowledge.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Facilitated smooth collaboration between departments through clear communication channels.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
HR & Performance Manager
UCIS
01.2010 - 08.2012
- Established and scaled a full-service HR department, implementing policies, procedures, and HRIS tools for 50+ employees.
- Developed performance appraisal systems and conducted organizational training that boosted team productivity and compliance.
- Aligned HR strategies with business operations within 6 months, enhancing workforce engagement and operational efficiency through targeted initiatives.
- Oracle Partner (Egypt - Algeria - Saudi Arabia - Dubai - Libya)
- Led cross-functional teams to implement strategic initiatives enhancing operational efficiency.
- Developed performance metrics to assess program effectiveness and identify improvement areas.
- Designed training programs to elevate team capabilities and support professional development.
- Improved team performance by implementing new KPI tracking systems and providing regular feedback.
Sales Account Manager
UCIS
01.2009 - 08.2010
- Managed key client relationships and sales pipelines.
- Drove demand generation and opportunity qualification.
- Oracle Partner (Egypt - Algeria - Saudi Arabia - Dubai - Libya)
- Collaborated with cross-functional teams to deliver tailored solutions for clients.
- Analyzed market trends to inform sales strategies and competitive positioning.
IT Training Specialist
Institute of Navigation Studies
01.2004 - 01.2005
- Trained 15+ professionals in Windows OS and Office Suite
- Achieved 100% certification rate for trainees
- Developed and implemented training programs on navigation technologies and methodologies.
- Collaborated with subject matter experts to design course materials and resources.
- Conducted assessments to evaluate training effectiveness and participant understanding.
- Facilitated workshops and seminars to enhance knowledge of navigation principles.
Education
Bachelor of Business Administration - Business Administration
Alexandria University
Egypt01.2003
Skills
Operations management
Certification
MBA
Accomplishments
- Increased company market share by 15% in just 5 Months months.
- Reduced operational expenses by 10% by streamlining branch operations.
- Supervised team of 50 staff members.
- Resolved product issue through consumer testing.
Timeline
Operations Manager
Quick Response, LLC
11.2023 - Current
Business Consultant • Freelancer
Freelance
01.2022 - 12.2023
Operations Manager
Nilecode
10.2019 - 12.2021
MBA
04-2018
Operations Manager
UCIS
01.2012 - 08.2019
HR & Performance Manager
UCIS
01.2010 - 08.2012
Sales Account Manager
UCIS
01.2009 - 08.2010
IT Training Specialist
Institute of Navigation Studies
01.2004 - 01.2005
Bachelor of Business Administration - Business Administration
Alexandria University