Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Osama Salem

Philadelphia,PA

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

1
1
year of professional experience

Work History

Sales Technology Support Specialist Intern

SAP
07.2022 - 07.2023
  • Demonstrated advanced product knowledge to solve customer issues.
  • Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
  • Documented repair processes and helped streamline procedures for future technical support actions.
  • Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
  • Investigated system errors to determine root cause of issue and implement solutions accordingly.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.

Manager

American Furniture
07.2023 - Current
  • Analyzed business performance data and forecasted business results for upper management.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Analyzed sales activity to identify and correct cost errors or price discrepancies.
  • Performed due diligence activities prior to making strategic investments or acquisitions.
  • Negotiated contracts with vendors in order to obtain competitive pricing structures.
  • Onboarded new employees with training and new hire documentation.
  • Accomplished multiple tasks within established timeframes.

Education

Bachelor of Science - Information Science Technology

Pennsylvania State University
2024

Skills

    Technology/Software: Technical Proficiency, Troubleshooting, Ticketing Systems, Live chat, Remote Support, End-User Training, Team Collaboration

    Operating System: MacOS, Windows

    Soft Skills: Leadership, Teamwork, Verbal and written communication, time management, Flexibility

    Management: Operations Management, Staff Development,Contract Management,Contract Management, Expense Tracking,Financial Management

Languages

English
Native or Bilingual
Arabic
Native or Bilingual

Timeline

Manager

American Furniture
07.2023 - Current

Sales Technology Support Specialist Intern

SAP
07.2022 - 07.2023

Bachelor of Science - Information Science Technology

Pennsylvania State University

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Osama Salem