Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Osamuyimen Uzebu

Brockton,MA

Summary

Engineer with a passion for Customer Services, Data, and Technology. Dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. Determined to be an asset to any team by providing positive experiences and impressions for clients. I am detail-oriented, hardworking, and ready to join my next team.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Benefit & Eligibility Specialist/Data Entry

PROPIVITAL|MASSHEALTH
QUINCY, MA
06.2023 - Current
  • Helped determine initial eligibility for populations covered by traditional MassHealth laws and policies – principally elders and individuals receiving Long Term Care by applying program criteria and analyzing financial and medical documentation including household composition data, taxes, trusts, income level, properties, assets, liabilities, annuities, securities, insurance information and medical records
  • Facilitated the accurate and timely determination of initial eligibility by explaining requirements and following up with customers who did not submit required verifications
  • Determined eligibility status – approved, denied, or pending, based on standard criteria, within prescribed timeframes, by identifying assets, performing income and asset calculations, and approving deductions
  • Input applicant data into the agency’s computer system to establish and update customer data, validate data, and make corrections on the agency's computer system
  • Validated customer demographic, financial, and background data by contacting applicants to obtain information not listed on eligibility forms, contacting collateral sources, and determining immigrant status by reviewing immigrant documentation
  • Responded to customer inquiries and provided information regarding eligibility requirements, process appeal rights and procedures to customers, applicants, attorneys, estate planners, advocates, public officials, external agencies, the public, or other parties by explaining applicable rules, regulations, policies, procedures, and eligibility requirements to ensure that all parties understand the availability and eligibility for benefits by researching case status on agency computer systems
  • Represented the agency at hearings by preparing and delivering explanations of eligibility determinations
  • Determined initial eligibility by analyzing categorical information, financial documentation, and clinical assessments and applying special eligibility rules as needed based on the criteria of the case
  • Completed and sent notices as appropriate based on eligibility determination
  • Determine whether income and asset deductions are met by evaluating medical bills and updating information on the computer system as required
  • Provided quality customer service by responding to all customer inquiries in a professional, efficient, and courteous manner.

Front Desk Concierge/Customer Service

EQUITY RESIDENTIAL
BOSTON, MA
03.2022 - 06.2023
  • Interacted with all residents, prospects, and guests, showing genuine appreciation by standing and greeting, smiling, and demonstrating a professional, welcoming, and friendly demeanor to anyone who enters or passes through the lobby
  • Managed telephone and email communication
  • Courteously directs and assists retail and office tenant visitors using the same protocols as with a residential guest
  • Assists with keys and broker showings for vacant retail units
  • Planned and completed the guest card for prospective customer walk-ins in the Customer Management System by capturing customer contact information and basic needs; provided prospect initial leasing information, if applicable
  • Offered prospective residents’ information regarding the community and gathered important contact details into the Customer Management System
  • Demonstrated curiosity and diligence by proactively identifying customer needs such as opening doors for residents who have packages in their arms, providing luggage carts, or offering additional assistance as needed
  • Coordinated resident services, which include, but are not limited to, lockout assistance, arranging transportation, and accepting and holding dry cleaning for pickup
  • Planned and maintained the schedule for resident move-ins/outs and elevators in the Customer Management System
  • Follows up with new residents to ensure they have received necessary orientation to the community and are familiar with the services provided by the Community and the Concierge Desk.

Concierge

RELATED MANAGEMENT COMPANY
BOSTON, MA
12.2021 - 02.2022
  • Welcomed and greeted residents/guests arriving
  • Maintained a large network of contacts with vendors and contractors
  • Handled complaints from residents/guests and resolved conflicts promptly
  • Provided support for residents/guests with special requests
  • Organized front desk, logs, package room, Club room reservations, and freight elevator.

Concierge

BOZZUTO MANAGEMENT COMPANY
BOSTON, MA
12.2017 - 11.2021
  • Maintained ownership of the process of resolving resident and guest complaints
  • Completes the Concierge Shift Pass-On Log daily
  • Worked at the front desk to welcome and greet residents/guests arriving
  • Helped set up and maintained new and old resident’s account in Yardi Software
  • Directed workflow, acting as the intermediary between all departments by arranging conference calls, scheduling meetings, and managing calendars
  • Maintained a large network of contacts with vendors and contractors
  • Find ways to personalize the experiences residents/guests have
  • Made suggestions and recommendations to residents/guests
  • Provided support for guests/residents with special requests
  • Recognized for assisting customer inquiries immediately
  • Solved problems and provided timely assistance to residents and prospects with care
  • Organized front desk logs, package rooms, club room reservations, and freight elevators
  • Performed a range of administrative duties from maintaining schedules to purchasing supplies and making vendor recommendations
  • Managed telephone and email communication systems
  • Served as an assistant to all administrative personnel and acted as a first point of contact for visitors/residents and customers
  • Trusted to analyze and interpret data, and handle all shipments, deliveries, and material orders
  • Known as the “go-to person” for all departments including payroll and Management.

Education

B.Eng. Electrical/Electronic Engineering -

University of Benin, Nigeria

Skills

  • Customer Service
  • Conflict Resolution
  • Report Generation
  • Front Office Support
  • Information Protection
  • Front Desk Management
  • Office Management
  • Documentation
  • Hospitality services
  • Administrative Support
  • Proficiency in ServiceNow
  • Time Management
  • Problem-solving skills
  • Effective Planning
  • File Management
  • Data Entry
  • Microsoft Office
  • Application Review
  • Public assistance programs
  • Income verification
  • Interviewing techniques
  • Disability Awareness
  • Effective communication skills

Certification

  • Scrum Fundamentals Certified (SFC), SCRUM study - Accreditation Body for Scrum and Agile
  • CompTIA Security+, CompTIA

Timeline

Benefit & Eligibility Specialist/Data Entry

PROPIVITAL|MASSHEALTH
06.2023 - Current

Front Desk Concierge/Customer Service

EQUITY RESIDENTIAL
03.2022 - 06.2023

Concierge

RELATED MANAGEMENT COMPANY
12.2021 - 02.2022

Concierge

BOZZUTO MANAGEMENT COMPANY
12.2017 - 11.2021

B.Eng. Electrical/Electronic Engineering -

University of Benin, Nigeria

Similar Profiles

CREATE PROFILE
Osamuyimen Uzebu