Osamuyimen Uzebu
Brockton,MA
Summary
Detail-oriented and customer-focused professional with over 7 years of experience in hospitality, office operations, and administrative support within corporate, healthcare, and property management settings. Proven ability to deliver high-quality workplace solutions, manage office operations, and provide white-glove customer service. Seeking to leverage technical and customer service skills to contribute to efficient and effective Workplace operations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Recovery Specialist
DELTA T
01.2021 - Current
- Delivered exceptional customer service and support for individuals in recovery programs
- Coordinated appointments, schedules, and transportation for clients attending events or treatment sessions
- Maintained detailed records and documentation, ensuring compliance with regulatory requirements
- Supported client needs with empathy and professionalism
- Managed approximately 30 incoming calls, emails, and faxes daily from service providers
Benefit & Eligibility Specialist
PROPIVITAL | MASSHEALTH
06.2023 - 03.2024
- Maintained accuracy in member data, verified documentation and handled confidential information
- Responded to inquiries and resolved issues through effective communication and problem-solving
- Collaborated with cross-functional teams and agencies to ensure seamless service delivery
- Managed approximately 100 incoming calls per day from members while also responding to emails
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
Concierge
EQUITY RESIDENTIAL
03.2022 - 06.2023
- Delivered front desk services, including guest check-ins, telephone communication, and resident inquiries
- Managed meeting room reservations, event coordination, and vendor scheduling
- Organized schedules for move-ins/move-outs, elevator usage, and resident support services
- Provided technical support for A/V equipment and coordinated catering arrangements
- Created and maintained a welcoming environment by resolving resident issues and fostering community events
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
Concierge
BOZZUTO MANAGEMENT COMPANY
12.2017 - 11.2021
- Managed daily operations of reception and customer service for a large residential community
- Performed administrative tasks such as scheduling meetings, managing calendars, and vendor coordination
- Trained and onboarded new employees, ensuring compliance with company standards
- Provided support for residents, including access card issuance, event planning, and guest accommodations
- Provided exceptional customer service to a diverse clientele, fostering an atmosphere of inclusivity and respect.
Instrumentation and Control Engineer
TRANSCORP POWER LIMITED
10.2013 - 11.2016
- Installed and maintained control systems and equipment, ensuring operational efficiency
- Conducted inspections, troubleshooting, and repairs to minimize downtime
- Coordinated inventory management and safety procedures for equipment and materials
- Set up and connected efficient interfaces to handle more than 10 tasks simultaneously.
Education
Bachelor of Engineering - Electrical Engineering
University of Benin
Nigeria01.2010
Skills
- Front Desk Operations
- Office & Facilities Management
- Event Planning & Coordination
- Client & Guest Relations
- Administrative Support
- Problem-Solving Skills
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Scheduling and Calendar Management
- Audio/Visual Equipment Setup
- Customer Service & Communication
- Time Management & Multitasking
Certification
Scrum Fundamentals Certified (SFC), SCRUM study - Accreditation Body for Scrum and Agile
Timeline
Benefit & Eligibility Specialist
PROPIVITAL | MASSHEALTH
06.2023 - 03.2024
Concierge
EQUITY RESIDENTIAL
03.2022 - 06.2023
Recovery Specialist
DELTA T
01.2021 - Current
Concierge
BOZZUTO MANAGEMENT COMPANY
12.2017 - 11.2021
Instrumentation and Control Engineer
TRANSCORP POWER LIMITED
10.2013 - 11.2016
Bachelor of Engineering - Electrical Engineering
University of Benin
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