Osaro Aigbogun
New York,N.Y.
Summary
Client-focused, resourceful problem solver with over seven years of experience in customer service and administrative roles. Fluent in English and Spanish. Knowledgeable in different software and CRM such as Pika, Law Manager, Engage, Epic, and Prism. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Patient Administrator- Exist planning Case Worker
Health & Hospitals Asylum Project (HERRC)
New York
07.2023 - Current
- Provides support and humanitarian aid to all asylum seekers under our care
- Assisted with intake, registration, health prescreening, and reception
- Spearheaded a small team while onsite to provide beverages, snacks, access to legal case management, referrals, and information about goals and planning
- Conducted guest Exit Planning Interviews to identify any exit barriers and appropriate next steps
- Lead follow-up interviews in advance of Exit Dates including (RARs) Reasonable Accommodation Request
- Escalated unforeseen conditions or concerns to higher leadership
- Build strategic relationships with guests/clients through relentless customer service
- Reminded and coached my team on using a trauma-based informed approach.
Resident Advisor
Department of Homeless Services-DHS
New York
05.2023 - 06.2023
- Referrals to community-based programs and organizations as identified by (DHS)
- Working cooperatively with hotel operations and security staff welcoming and engaging with migrants and asylum-seeking single adults, developed rapport, referred and advised as needed
- Culturally sensitive registration, intake, and roster tracking
- Distributed donated clothing, and metro cards and assisted within a moment's notice for all other matters arising.
Patient Care Associate (PCA)
Callen-Lorde Health Centers
New York
01.2023 - 03.2023
- Created charts for new patients requesting services via email
- Reviewed registration forms for missing information to ensure accuracy
- Verified both private and public insurance information
- Corresponded to emails from patients regarding registration and status for appointments.
Legal Assistant
Legal Aid Society
New York
09.2022 - 12.2022
- Reviewed client's profile to update information onto CRM-Law Manager
- Followed up with clients to see how they have been since their last visit with Legal Aid
- Mailed out letters to clients to keep them updated on the services we provide.
Reception Administrator
Mayer Brown LLP
New York
04.2022 - 08.2022
- Responsible for the front area including screening visitors against covid-19
- Scheduled meetings for conference rooms, size group, and purpose
- Monitored switchboard for emergencies across all offices foreign and domestic
- Worked alongside legal secretaries, Associates, and partner Attorneys.
Legal Assistant - Case Handler
Legal Aid Society
New York
10.2021 - 03.2022
- Update excel spreadsheets to correct past and current data while reviewing and closing client cases
- Managed helpline intakes to evaluate clients for assistance and representation
- Interviewed clients and advised them on loss mitigation including submitting and advocating for loan modifications
- Assisted clients with their applications for loan modification or other loss mitigation options, including obtaining funds where applicable
- Advocated on behalf of clients with lenders and governmental agencies on various issues, including tax liens
- Identified abusive and fraudulent real estate and lending practices, and seek redress for clients through non-litigation strategies, including filing complaints with governmental agencies
- Assisted with outreach to elected officials, community-based organizations, and other partners
- Drafted community education materials such as 'Know Your Rights' pamphlets.
Operations Manager
Womankind LLC
New York
05.2021 - 09.2021
- Interacted with all sites (community office & residential houses) to ensure all day-to-day operations and office needs were met
- Served as the primary liaison for all IT requests from employees
- Coordinated and maintained various office equipment, including vendor contracts, proposals, and repair services
- Oversaw inventory, restocking, and office supplies.
Discovery Administrator temp
The Bronx Defenders
Bronx
01.2020 - 03.2020
- Analyzed confidential and time-sensitive information from Counsel and the Assistant District Attorney
- Validated data entry and reviewed caseloads assigned to a team
- Ensured compliance with attorneys assigned to various cases during the discovery process
- Received over 800 emails and items per day to do conflict checks and ensure the information is accurate
- Uploaded and stored shared materials to OneDrive
- Reviewed legal documents with higher management about discrepancies or discovery of conflicts.
Customer Service Associate
L+M Development Partners Inc.
New York
10.2019 - 01.2020
- Provided first-contact customer service to residents of affordable housing units
- Collaborated across departments (compliance, legal, HR, property managers, and superintendents) and solved resident inquiries
- Oversaw administrative tasks related to questions regarding application statuses and data input using Yardi software
- Created and submitted work orders within and around the property.
Office Services Temporary Associate
Milbank Tweed LLP
New York
08.2018 - 08.2019
- Supported several Partners and their legal assistant teams
- Duplicated, scanned, and prepared legal documents for attorneys to prepare for court
- Requested car service for documents to be sent home or location of attorneys
- Processed orders for messenger services, and delivered all mail and packages throughout our floors.
Facilities Office Assistant Manager
Billboard/Prometheus Global Media
New York
04.2015 - 08.2018
- Facilitated preparation of conference rooms for meetings and video conferences
- Ensured facility compliance procedures with external vendors including (COIs)
- Organized and distributed mail-room documents
- Arranged equipment and staging area for visitors, happy hours, artist performances, and interviews
- Managed administrative processes including screening emails, booking conference rooms, ordering supplies, reviewing vendor invoices, restocking pantries, covering reception as needed, etc.
- Processed invoices related to facilities operations in accordance with established procedures.
- Assisted with the coordination of office move activities and relocation logistics.
Education
High School Diploma -
Columbia University @ Community Impact
School of General Studies & Continuing Education in the City of New York
Skills
- Bilingual
- Appointment Scheduling
- Decision-Making
- Operational Records Maintenance
- Operating Plans Development
- Check-In Coordination
- Client Interviews
- Patient Intake
- Relationships And Rapport
- Relationship Building
- Patient Outreach And Follow-Up
Timeline
Patient Administrator- Exist planning Case Worker
Health & Hospitals Asylum Project (HERRC)
07.2023 - Current
Resident Advisor
Department of Homeless Services-DHS
05.2023 - 06.2023
Patient Care Associate (PCA)
Callen-Lorde Health Centers
01.2023 - 03.2023
Legal Assistant
Legal Aid Society
09.2022 - 12.2022
Reception Administrator
Mayer Brown LLP
04.2022 - 08.2022
Legal Assistant - Case Handler
Legal Aid Society
10.2021 - 03.2022
Operations Manager
Womankind LLC
05.2021 - 09.2021
Discovery Administrator temp
The Bronx Defenders
01.2020 - 03.2020
Customer Service Associate
L+M Development Partners Inc.
10.2019 - 01.2020
Office Services Temporary Associate
Milbank Tweed LLP
08.2018 - 08.2019
Facilities Office Assistant Manager
Billboard/Prometheus Global Media
04.2015 - 08.2018
High School Diploma -
Columbia University @ Community Impact
School of General Studies & Continuing Education in the City of New York
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