Osas Edokpayi
Richmond,TX
Summary
Detail-oriented Technical Support Engineer skilled in resolving complex technical issues using WordPress and Google Cloud Platform. Proven ability to communicate solutions effectively, contributing to seamless service delivery and improved customer satisfaction.
Overview
5
5
years of professional experience
Work History
Tier 2 Technical Support Engineer
WPEngine
Auston, TX
05.2021 - Current
- Resolved complex technical issues for clients using WordPress and cloud hosting solutions.
- Provided in-depth troubleshooting support across multiple platforms and technologies.
- Collaborated with cross-functional teams to enhance customer experience and service delivery.
- Documented and communicated technical solutions effectively to clients and internal stakeholders.
Education
Associate of Science - Medical Coding
Houston Community College
Houston, TX03-2019
Skills
- CMS: WordPress Core (Expert), Multisite, WooCommerce, Advanced Custom Fields
- Web Stack: Linux (Ubuntu/Debian), Nginx, Apache, PHP, MySQL/MariaDB
- Tools & Protocols: SSH, WP-CLI, Git, DNS Management, SSL/TLS, Chrome DevTools
- Cloud & Networking: Google Cloud Platform (GCP), AWS, CDN (Cloudflare/MaxCDN), Caching (Varnish, Memcached, Redis)
- Monitoring: New Relic, Datadog, Log parsing (access/error logs)
Languages
English
Full Professional
Timeline
Tier 2 Technical Support Engineer
WPEngine
05.2021 - Current
Associate of Science - Medical Coding
Houston Community College