Summary
Overview
Work History
Education
Skills
Timeline
Generic

Osasenaga Ojo Scroggins

Whitestown,IN

Summary

Top-performing Customer Service Representative with a 3+ year track record of leveraging dynamic communication, sales, and marketing skills to drive business growth. Proven expertise in customer relationship management, business development, and public relations. A highly motivated and energetic team player committed to delivering outstanding customer service that directly contributes to organizational success. Excels at accelerating growth, building excellent client relationships, and leading initiatives for continuous process improvement.

Overview

3
3
years of professional experience

Work History

Customer Service Supervisor

Langham Logistics
02.2024 - Current
  • Managed daily operations to enhance customer satisfaction and service quality.
  • Developed and implemented training sessions to enhance staff communication skills and problem-solving abilities.
  • Implemented process improvements to enhance operational efficiency and customer satisfaction.
  • Analyzed customer feedback to identify trends and recommend service enhancements.
  • Developed training materials to support onboarding of new team members.
  • Coordinated schedules and workflow among team members to optimize resource allocation.

Customer Service Representative

TEKsystems
01.2023 - 02.2024
  • Assisted customers by resolving inquiries through phone, email, and live chat.
  • Managed customer accounts, ensuring accurate information and timely updates.
  • Collaborated with team members to enhance service delivery and customer satisfaction.
  • Documented customer interactions in CRM system for future reference and analysis.
  • Identified recurring issues and suggested improvements to streamline support processes.

Education

Bachelor of Science - Business Administration

Benson Idahosa University
Nigeria
08-2015

Skills

  • Problem-solving
  • Time management
  • Customer service
  • Multitasking and organization
  • Team building and leadership
  • Decision-making

Timeline

Customer Service Supervisor

Langham Logistics
02.2024 - Current

Customer Service Representative

TEKsystems
01.2023 - 02.2024

Bachelor of Science - Business Administration

Benson Idahosa University