Ijeoma Emeka Nwachukwu
Dorchester,MA
Summary
Reliable and adaptable professional with hands-on experience in patient care, home support, and hospital administrative services. Skilled in maintaining clean, safe, and organized environments in compliance with healthcare sanitation and infection control standards. Certified in First Aid, CPR, and Safety Care, with a proven ability to work effectively in fast-paced, team-oriented settings. Brings a combination of healthcare support, cleaning protocols, and strong communication skills to ensure quality service and safety for patients and staff.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Home Care Aide
Staffing On Demand
Boston, Massachusetts
03.2025 - Current
- Assist individuals with daily living, including personal care, cleaning, and meal preparation.
- Maintain safe, hygienic home environments, following infection control procedures.
- Support clients during community day programs, offering supervision and assistance.
- Communicate effectively with staff and families to meet client needs.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Monitored client health and reported changes to healthcare professionals.
- Provided companionship and emotional support to clients during visits.
Patient Intake & Administrative Support Assistant
Lagos State University Teaching Hospital (LASUTH)
Lagos , Nigeria
11.2024 - 03.2025
- Assisted in patient admissions and intake processes, maintaining organized, sanitized workspaces.
- Managed administrative tasks, including file organization, data entry, and document processing.
- Contributed to patient comfort and safety through attentive service and adherence to hospital protocols.
- Managed scheduling and coordination of departmental meetings and events.
- Assisted in maintaining accurate patient records and confidential information.
- Supported staff by preparing reports and documentation as needed.
- Prepared correspondence, reports and presentations utilizing MS Office Suite applications.
Customer Service Representative
Credlanche Finance Ltd
Lagos , Nigeria
08.2022 - 10.2024
- Managed a high volume of inbound customer calls, addressing service inquiries, account updates, and issue resolution.
- Provided responsive, personalized support on loan products, repayment plans, and account access.
- Resolved customer concerns efficiently while maintaining professionalism and high satisfaction rates.
- Developed strong relationships with customers by providing personalized assistance and support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Mental Health Counselor
Tranquil & Quest Behavioural Health
Lagos Nigeria
02.2020 - 07.2022
- Assisted mental health professionals in patient assessments and treatment planning.
- Assisted in crisis intervention when needed to provide immediate support for clients in distress.
- Facilitated support groups to foster peer relationships and shared experiences.
- Developed and implemented recreational activities to enhance patient engagement.
- Maintained client records according to agency standards and regulations.
Education
Bachelor of Laws (LL.B) -
Abia State University
Nigeria01.2022
Skills
- Healthcare cleaning protocols
- Infection control and sanitation
- Ability to follow verbal and written instructions
- Teamwork and communication
- Strong attention to detail and reliability
- First Aid
- CPR
- Safety Care Certified
- Adaptability in Fast-Paced, Diverse Environments
- Crisis intervention
- Conflict resolution
- Behavioral management
Certification
- First Aid & CPR/AED, American Red Cross, 01/01/25, 01/01/27
- Safety Care Specialist v7, Quality Behavioral Solutions (QBS), 04/01/25
Volunteer Experience
- Community Literacy Tutor, Lagos Agency For Mass Education
- Volunteer & Community Support Staff, Elizabeth Jack Rich Aid Foundation
Timeline
Home Care Aide
Staffing On Demand
03.2025 - Current
Patient Intake & Administrative Support Assistant
Lagos State University Teaching Hospital (LASUTH)
11.2024 - 03.2025
Customer Service Representative
Credlanche Finance Ltd
08.2022 - 10.2024
Mental Health Counselor
Tranquil & Quest Behavioural Health
02.2020 - 07.2022
Bachelor of Laws (LL.B) -
Abia State University
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