Dynamic professional with a proven track record at Merrill Lynch, excelling in operations management and brand compliance. Expert in driving business development and enhancing franchise relations, I foster high-performance cultures and implement innovative marketing strategies, resulting in increased market visibility and improved team collaboration. Committed to delivering exceptional results and optimizing performance.
Built strong relationships with Director, admin, teachers, parents and surround communities
Coordinated successful promotional events aimed at increasing brand awareness and attracting new families to our preschool
Optimized staffing levels during peak hours to ensure optimal student to teacher ratios while minimizing labor costs during slower periods throughout each day
Ensured compliance with all franchisor requirements, maintaining high standards and customer service
Collaborated with fellow franchisees on best practices sharing to optimize operations across multiple locations within the network
Ensured compliance with all franchisor requirements, maintaining high standards in product quality and customer service.
Improved overall customer experience by consistently delivering exceptional child care services and promptly addressing any issues or concerns with parents or staff
Fostered a positive work environment by addressing employee concerns promptly and effectively resolving conflicts as they arose.
Expanded market reach through strategic partnerships with local businesses, resulting in mutually beneficial collaborations that drove increased sales volume for both parties involved.
Developed and executed local advertising campaigns to attract new customers and increase brand visibility within the community.
Revamped employee training program to incorporate new techniques for better skill development, leading to improved overall performance and a lower staff turnover rate.
Streamlined operational processes for improved efficiency and reduced costs across all aspects of the franchise business
Ensure that we meet and exceed minimum standards, and ensure that the children in our care are being provided a safe and loving environment to play, learn and grow
Assistant Vice President
Merrill Lynch & Bank of America
05.2005 - 10.2021
Established a high-performance culture within the team by setting clear expectations and providing regular feedback on individual performance contributions.
Collaborated closely with executive leadership to align department goals with overall company objectives, resulting in stronger organizational cohesion.
Managed a diverse portfolio of projects, ensuring that each project met established quality standards and delivered expected results on time and within budget.
Enhanced collaboration between team members by implementing innovative communication tools and fostering an open dialogue culture.
Led cross-functional teams to deliver successful projects on time and within budget, enhancing company reputation in the industry.
Enhanced communication between departments by developing effective reporting structures and information-sharing platforms.
Contributed to budget planning, and initiatives for communications, planning and coordination of facility management and space allocations.
Managed risk effectively by implementing robust compliance procedures and conducting regular audits of internal controls.
Drove innovation by encouraging creative problem-solving among team members and staying abreast of industry trends and best practices.