Osayame Idumwonyi

• Investigated and resolved complex provider issues, including claims disputes, eligibility inquiries, and policy clarifications, ensuring timely and accurate resolutions.
• Ranked in the top 10% of specialists for average call handle time by consistently exceeding performance expectations.
• Maintained open lines of communication with providers, contributing to provider loyalty and retention.
• Collaborated with internal teams to streamline workflows and improve provider satisfaction.
• Facilitated training sessions for providers on new policies, procedures, and systems to enhance operational efficiency.

Key Achievements:

• Reduced average issue resolution time by 15%, improving provider satisfaction scores.
• Played a critical role in onboarding 20+ new providers, ensuring seamless integration into the network.

• Assessed client financial needs and developed customized financial plans, focusing on retirement planning, investments, and estate management.
• Educated clients on complex financial concepts, enabling informed decision-making and long-term financial success.
• Built and maintained strong client relationships, fostering trust and satisfaction.
• Managed client accounts and conducted regular reviews to ensure alignment with financial goals.

Key Achievements:

• Consistently surpassed quarterly sales goals by 10%, contributing to overall branch profitability.
• Increased client retention rate by 20% through personalized service and proactive engagement.

• Investigated claims by gathering evidence, interviewing claimants and witnesses, and reviewing relevant reports to determine liability.
• Assessed damages and negotiated settlements to ensure fair and timely resolution for all parties involved.
• Identified and resolved fraudulent claims, maintaining compliance with company policies and industry regulations.

Key Achievements:

• Streamlined claims processing by implementing new documentation procedures, reducing processing time by 10%.
• Handled an average of 50 claims per month with a 98% customer satisfaction rate.