Summary
Overview
Work History
Education
Skills
Timeline
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Osayande Imasuen

Westland,Michigan

Summary

Goal-driven Sales Representative (Inside) with 6+ years of experience in consultative selling & Customer Service. Skilled in pipeline management, building and maintaining relationships with clients to identify their needs and provide tailored solutions. Excellent communicator with a passion for delivering top-notch customer service.

Overview

7
7
years of professional experience

Work History

Account Executive

United Wholesale Mortgage
03.2021 - Current
  • Manage sales pipeline and activities using CRM software, ensuring accurate tracking and timely follow-up on sales opportunities
  • Build and maintain strong relationships with clients through regular communication and follow-up to understand their needs and provide solutions
  • Present product demonstrations and provide solutions tailored to the customer's requirements to drive sales closures
  • Entered and verified data from various sources into company databases with a high level of accuracy and efficiency
  • Assisted in maintaining and updating databases to ensure data integrity and completeness
  • Negotiate pricing, terms, and contracts to close deals and achieve or exceed monthly and quarterly sales targets
  • Conducted needs assessments and discovery calls with prospects to understand their challenges and identify opportunities for the company's solutions
  • Tracked and documented customer complaints using the salesforce software.

Sales Representative

CustomerCare Solutions Inc
05.2020 - 02.2021
  • Conducted outbound prospecting and lead generation activities to identify new business opportunities
  • Built and maintained strong relationships with clients through regular communication and follow-up to understand their needs and provide solutions
  • Presented product demonstrations and proposals to prospects, highlighting key features and benefits to address their pain points
  • Negotiated pricing, terms, and contracts to close deals and achieve or exceed monthly and quarterly sales targets
  • Managed sales pipeline and activities using CRM software, ensuring accurate tracking and timely follow-up on sales opportunities
  • Provided exceptional customer service and support to clients via phone, email, and live chat, resolving inquiries and issues in a timely and professional manner.

Customer Service Representative

SOE Trans, LLC
04.2017 - 05.2020
  • Manage a high volume of incoming calls and emails to ensure that all customer inquiries are addressed and resolved to their satisfaction
  • Provided support to the customer service team, gaining exposure to various aspects of the role
  • Assisted in handling customer inquiries, escalating issues when necessary
  • Learned and utilized customer service software and tools to enhance skills
  • Responded to customer inquiries via phone, email, and chat in a timely and professional manner
  • Resolved customer issues and ensured high levels of customer satisfaction
  • Collaborated with cross-functional teams to address complex customer concerns.

Education

Bachelor of Science (BSc - Supply chain management

University of Port Harcourt

Associate Of Arts - Computer Science

Wayne County Community College District

Skills

  • Consultative selling
  • Inside sales techniques
  • Pipeline management
  • Relationship building
  • CRM software
  • Excellent communication skills
  • Data Entry
  • Time management and organization
  • Experience tracking customer’s complaints

Timeline

Account Executive

United Wholesale Mortgage
03.2021 - Current

Sales Representative

CustomerCare Solutions Inc
05.2020 - 02.2021

Customer Service Representative

SOE Trans, LLC
04.2017 - 05.2020

Bachelor of Science (BSc - Supply chain management

University of Port Harcourt

Associate Of Arts - Computer Science

Wayne County Community College District

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Osayande Imasuen