Administrative professional with 5+ years in healthcare operations, specializing in calendar management, staff onboarding, and technical support. Experienced with cross-functional teams and logistics planning. Certified in Google Data Analytics and Project Management.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administrative Business Associate
New York-Presbyterian Columbia University Irving Medical Center
04.2023 - Current
Provide high-level administrative support to executive leadership, optimizing daily operations through effective calendar and meeting coordination.
Manage executive travel arrangements, including flight bookings, accommodation.
Coordinate logistics for cross-functional events and leadership meetings, managing venue bookings, catering, and technology support.
Maintain organized electronic filing systems using Box and Microsoft SharePoint to ensure data accuracy and quick access.
Run and distribute monthly Keep Safe reports to leadership, ensuring incident tracking and safety compliance in alignment with hospital risk management protocols.
Physician Assistant Associate
New York-Presbyterian Weill Cornell Medical Center
07.2022 - 04.2023
Supported departmental leadership with administrative tasks including email correspondence, call routing, calendar management, and meeting preparation.
Managed departmental procurement by sourcing and ordering office supplies, maintaining vendor relationships, and reconciling invoices.
Created and maintained centralized staff distribution lists (Listservs) to streamline internal communication.
Handled sensitive HR documentation while maintaining compliance with confidentiality standards and labor policies.
Coordinated monthly Continuing Medical Education (CME) meetings by sending calendar invitations, taking detailed meeting minutes, and tracking attendance for compliance and reporting.
Access Services Representative
New York-Presbyterian Methodist Hospital
05.2021 - 07.2022
Delivered front-desk administrative support including reception coverage, appointment scheduling, and visitor intake for high-traffic hospital facility.
Accurately registered patient demographics and insurance information, ensuring 98% data integrity and faster billing cycle processing.
Served as liaison between patients, clinical departments, and security personnel to streamline patient flow and minimize delays.
Customer Service Liaison / Technical Support Coordinator
Telechernet Leasing Corp / TVR Communications
09.2018 - 07.2021
Provided Tier 1 support for in-room patient equipment (phones/televisions), resolving 90% of issues on first call and maintaining service continuity.
Tracked and documented equipment repair requests, interfacing IT teams for resolution.
Managed work orders and inventory control for replacement units, ensuring equipment availability across 8+ hospital units.
Education
Bachelor of Business Administration Management - undefined
Berkeley College
08.2025
Associate of Applied Science - undefined
Hostos community college
01.2012
Skills
Regulatory Compliance
Organization
SAP Concur Reporting
MS 365 Office Suite
Time Management
Foresight on organization needs
Verbal & Written Communication
Strategic Planning
Office Project Management
Certification
Google Data Analytics coursa
Google Coursera Foundations of Project
Management
Timeline
Administrative Business Associate
New York-Presbyterian Columbia University Irving Medical Center
04.2023 - Current
Physician Assistant Associate
New York-Presbyterian Weill Cornell Medical Center
07.2022 - 04.2023
Access Services Representative
New York-Presbyterian Methodist Hospital
05.2021 - 07.2022
Customer Service Liaison / Technical Support Coordinator
Telechernet Leasing Corp / TVR Communications
09.2018 - 07.2021
Bachelor of Business Administration Management - undefined
Patient Care Associate - PACU at New York Presbyterian Columbia University Irving Medical CenterPatient Care Associate - PACU at New York Presbyterian Columbia University Irving Medical Center
Patient Care Director at New York Presbyterian Columbia University Irving Medical CenterPatient Care Director at New York Presbyterian Columbia University Irving Medical Center
Clinical Nurse 1 at New York Presbyterian Hospital Columbia University Irving Medical CenterClinical Nurse 1 at New York Presbyterian Hospital Columbia University Irving Medical Center