Os Alvarez
Lathrop,CA
Summary
Highly skilled and results-driven professional with diverse experience in sales, customer service, technical installation, and project management. Adept at delivering tailored solutions and exceeding sales targets, while maintaining a strong focus on customer satisfaction and relationship building. Proven expertise in consultative sales, leading installation teams, and managing high-value projects, particularly in home technology and security systems. Strong background in working with advanced systems, including home theater setups, smart home devices, and automotive production processes. Possesses exceptional troubleshooting abilities, quality control expertise, and a deep understanding of product specifications and customer needs. Known for leadership, training, and fostering collaborative environments to drive team success. Passionate about delivering seamless and innovative solutions for customers, ensuring the highest standards of performance, safety, and satisfaction.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Residential Sales Representative
ADT Security
03.2024 - Current
- Lead Generation & Prospecting: Actively research and identify potential customers through various channels, including cold calling, referrals, networking, and lead databases.
- Sales Presentations: Conduct on-site and virtual product demonstrations to explain the features and benefits of ADT security solutions, tailoring the pitch to meet customer needs.
- Customer Consultations: Provide expert consultations to assess customer security requirements, offering tailored security systems and solutions.
- Product Knowledge: Maintain in-depth knowledge of ADT's products and services, including alarm systems, smart home devices, and surveillance solutions, to effectively address customer concerns.
- Closing Sales: Drive sales to meet or exceed monthly quotas, effectively negotiating contracts, pricing, and terms while ensuring customer satisfaction.
- Customer Relationship Management: Build and maintain long-term relationships with clients to encourage repeat business, renewals, and referrals.
- Follow-up: Follow up on inbound inquiries and previous client interactions to ensure ongoing customer engagement and satisfaction.
- Sales Documentation: Prepare and manage accurate sales orders, quotes, and proposals in the CRM system, ensuring timely and correct documentation.
- Collaborative Teamwork: Work closely with other sales representatives, marketing, and technical teams to ensure smooth installations and customer satisfaction.
- Customer Support: Assist customers with product installations, troubleshooting, and any service-related issues, coordinating with the technical support team when necessary.
- Market Research & Trends: Stay up-to-date with the latest trends in security systems and ADT’s competitors to provide valuable market insights to clients.
Production Associate
Tesla
10.2019 - 03.2022
- Assembly Line Support: Work within the body shop and assembly lines to ensure the efficient production of the Body in White (BIW) stage of vehicles, which includes the construction of the vehicle's chassis and structural frame.
- Welding & Joining: Operate robotic welding equipment and manual tools to assemble metal components, ensuring high-quality welds, perfect alignment, and structural integrity for the body frame.
- Parts Installation: Install and position various BIW components, including door panels, fenders, and roofs, ensuring proper alignment and fitment for further vehicle assembly stages.
- Quality Control & Inspection: Perform quality checks at each stage of the BIW process to ensure all parts meet Tesla’s high standards for fit, finish, and structural safety.
- Troubleshooting & Problem Solving: Identify and resolve any issues during the body assembly process, including defects, misalignments, or other mechanical concerns, ensuring the assembly process stays on track.
- Tool & Equipment Maintenance: Maintain, calibrate, and troubleshoot welding and assembly equipment, ensuring optimal operation and minimizing downtime.
- Collaboration with Engineers: Collaborate with design and engineering teams to review specifications, resolve design-related issues, and continuously improve the BIW process.
- Process Improvement: Continuously identify areas for improvement in the BIW process, recommending or implementing new techniques to improve efficiency, quality, or safety.
- Compliance with Safety Standards: Follow strict safety protocols and industry standards to prevent accidents and ensure a safe working environment during the production process.
- Data Collection & Reporting: Track production metrics, including quality and efficiency data, and report findings to management for ongoing process refinement.
- Material Handling & Storage: Handle and organize materials required for body assembly, ensuring the correct parts are available for each stage of production.
Mgr. In Home Design Sales
Bestbuy
02.2016 - 07.2019
- Consultative Sales: Conduct in-home consultations with customers to assess their design needs for home appliances, entertainment systems, and smart home products.
- Product Knowledge & Recommendations: Provide expert advice on the selection and integration of home electronics, appliances, and smart home solutions, tailoring recommendations to fit customer preferences and home layout.
- Design Planning: Work with customers to create custom home entertainment or kitchen layouts, utilizing Best Buy’s product offerings to meet functional and aesthetic goals.
- Sales Presentations & Demonstrations: Present product features, benefits, and installation options, offering product demonstrations to highlight the best solutions for each unique space.
- Customer Relationship Building: Develop and maintain long-term relationships with clients, offering personalized follow-ups and updates on new product releases or promotions.
- Project Management: Oversee the process from initial consultation to installation, ensuring smooth coordination between the sales, design, and installation teams for timely delivery and setup.
- Sales Target Achievement: Meet or exceed individual and team sales goals by driving sales through in-home consultations, product recommendations, and upselling opportunities.
- Order Processing & Documentation: Prepare and manage customer orders, ensuring all details are accurately documented in the sales system, including product choices, delivery dates, and payment information.
- Team Collaboration: Collaborate with other sales associates, installers, and customer service teams to ensure seamless project execution and customer satisfaction.
- Market Trend Awareness: Stay current on trends in home technology, design, and smart home products to offer cutting-edge solutions to customers.
- Problem Resolution: Address customer concerns or issues promptly, offering solutions that ensure satisfaction while maintaining brand standards.
Home Theater Lead Installer
Bestbuy
02.2005 - 02.2016
- Home Theater Setup: Oversee the installation of home theater components, such as TVs, projectors, surround sound systems, gaming consoles, and other home entertainment devices, ensuring optimal performance and integration.
- Customer Communication: Serve as the main point of contact for customers during the installation process, providing clear explanations of installation procedures, system capabilities, and product functionalities.
- Site Assessment: Conduct pre-installation site assessments to evaluate the space, determine the best placement for equipment, and identify any potential challenges with wiring or setup.
- Wiring & Connections: Install and manage wiring for audio and video systems, ensuring safe, organized, and efficient routing of cables and connections to meet customer requirements.
- System Configuration & Calibration: Configure and calibrate audio, video, and smart home components to ensure peak performance, including fine-tuning sound systems, display settings, and network integration.
- Troubleshooting & Problem Solving: Identify and resolve technical issues that may arise during or after installation, troubleshooting equipment malfunctions or connectivity problems, and ensuring full customer satisfaction.
- Training & Support: Provide customers with training on how to use their home theater systems, including remote controls, apps, and other devices, ensuring they understand system features and operations.
- Team Development: Mentor and train new installation staff on best practices, company policies, and technical skills to ensure high standards of service and performance.
- Quality Control: Perform final inspections of completed installations, checking for system functionality, product safety, and overall quality to meet Best Buy’s standards.
- Inventory Management: Maintain an accurate inventory of tools, equipment, and products needed for installations, ensuring availability and proper storage for future jobs.
- Documentation & Reporting: Complete and submit required installation documentation, including service reports, customer feedback, and equipment inventory, while ensuring all work complies with company protocols and safety guidelines.
Education
Recording Arts Technology
California Recording Institute
San Francisco, CA06.2001
High School Diploma -
Tracy High School
Tracy, CA1996
Skills
- Project Management
- Staff Training and Development
- Supervisory Experience
- Strong Written and Verbal Communication
- Effective Team Player
- Cost Estimation
- Self-Motivated
- Bilingual Spanish/English
- Home Automation System Design/Pre-Wire
Certification
- Certified Audio Engineer (CEA)
Timeline
Residential Sales Representative
ADT Security
03.2024 - Current
Production Associate
Tesla
10.2019 - 03.2022
Mgr. In Home Design Sales
Bestbuy
02.2016 - 07.2019
Home Theater Lead Installer
Bestbuy
02.2005 - 02.2016
High School Diploma -
Tracy High School
- Certified Audio Engineer (CEA)
Recording Arts Technology
California Recording Institute
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